Puraflow Renewables Ltd

We recently had an air source heat pump fitted by Puraflow, the whole experience was excellent. They are a great firm to deal with. If I had any concerns they were there to reassure me, all staff were a pleasure to deal with. I’d recommend Puraflow to anyone.

I highly recommend you avoid puraflow. They realistically acted as a sales company referring everything to different companies to do the work. There is no customer service afterwards even when things go wrong. I used the eco4 scheme and it was so rushed and badly planned. They don't show up when they say they will. A week long job takes months. And a year later I still have a leak in my roof, no heating in my kitchen, missing insulation, and a poorly designed system that therefore costs a fortune. I'm now having to contact NAPIT, Trust Mark, etc. to try and get things rectified. On installation I even had threatening phone calls from their directors pressuring me to sign completion documents. If I didn't they said I'd be liable for all the costs. Even though it wasn't completed!

I don’t really know where to start with this review. My house had no heating at all when I moved in, and as we live in the country, there is no access to gas. A heat pump seemed like a good solution. Unfortunately, since having the system installed a year ago, we have had nothing but problems. I was initially told the installation would take approximately four days. It didn’t. At first, I was told it would take an extra two days, which I was completely fine with. Then, after that, no one could come out to finish the job for over a week due to their schedule (which is not my problem). I had to move my wife and four children out of the house during the installation, as the house was completely turned upside down. Communication from the office was very poor. I constantly had to chase them for updates. The pipework was chased into the walls to an extremely poor standard. Most of the pipes have come loose from the wall, while others were not chased deep enough to be considered properly installed. Once the work was finally completed, I noticed a leak within the first couple of days. The pipes had not been soldered correctly, causing the leak. This required half of the floor to be replaced, which does not match the other half. Soon after, I kept hearing a very loud rattling coming from the pipes. The team returned, and only because I suggested it might be leftover solder did they realize the cause. Solder had been left inside the pipes, causing them to rattle loudly. Shortly after, the radiators became excessively hot. The electrician had placed something on the wrong pipe, causing false readings and making the system overheat. This issue was eventually resolved. Soon after, I had to have two new pumps fitted, as the system was still not functioning properly. The heat pump itself is very loud, and with the additional pumps, the noise throughout my house is unbearable. Certain rooms still do not heat properly. I spent a significant amount of money on this system and feel completely misled. I have made multiple attempts to contact the company via email, but have received no response for months. I recently contacted Mitsubishi to service the heat pump, but they said they could not come out due to safety concerns with it being installed on a flat roof. I now have a heat pump that is not fit for purpose and cannot be serviced. I only ever leave negative reviews as a last resort. It has been one year, and the issues are still ongoing. I sent one final email a few weeks ago giving the company the opportunity to make things right, and I have had no response. AVOID THIS COMPANY AT ALL COSTS!

Installation just completed of our air source system The plumbers and electricians have been brilliant with excellent backup from the office Very painless process. I can’t recommend the team enough. So first practical impressions the unit is bigger than I expected but only marginally The system is noisy in the cylinder cupboard but hopefully that is just whilst it initially heats the house to temperature Time will tell but excellent so far

The whole team at Puraflow helped me and my husband with our new heating system. Their communication thoughout the process has been fantastic. Highly recommend, thanks so much!! 👍🏽

Albert Orr who did the original visit

Albert Orr who did the original visit, and then revisited me was great so I cannot fault Puraflow in any way. Unfortunately our property layout does not permit an air source heat pump in a location suitable for both complying with the regulations and my families requirements. I am happy to recommend Puraflow to anyone considering a heat pump installation.

Fantastic company to deal with

Fantastic company to deal with. We feel really positive going forward with our new ashp system. Every person we’ve dealt with has been friendly, knowledgeable and polite. Great set of lads. 👍

Great outcome from a tricky installation…

From the outset we had a tricky installation. The existing oil fired boiler was wall hung external to the house and fed through to a centrally located hot water cylinder and heating pipework. Changes in regs and lack of suppliers, and the tricky access to its location meant that a simple replacement was out of the question. Cue Puraflow and a discussion with David, and Luke. They found a solution, and at an acceptable price. Simply the old boiler went, and a new wall mounted ASHP was installed, but at the opposite end of the property. So, this meant completely new pipework to the central location via a new cylinder (and gubbins) installed in the garage, and then linked to the existing heating pipework in the central location. . Their skill, professionalism and overall effectiveness in the design, specification and installation was wonderful to see. Installation was quick, extremely efficient, and no mess whatsoever left. Minor snagging issues were resolved immediately and to my complete satisfaction. The installation was in March 2025, but I’ve hung on to provide this review after the system has been up and running and tested in winter conditions. Summer was a breeze, no issues at all, just the pleasure of a warm house, hot water, and thanks to Solar panels, and battery installation (already in place) incredibly economical to run. We had an issue in this cold snap of the Condensate outlet freezing up and ‘popping’ off its location. This was reported and an engineer was here to fix (from some distance away) the following day, and we fixed the problem. So aftersales support has been great too, an area that can so easily be overlooked. So, Yes, I’m happy to recommend their services, and have done so for two properties in my neighbourhood, one has now installed Puraflow, the second is holding off installing ASHP until next year.

Exceptional Company.

From the first conversation with David to the last one I can only say 10 out of 10 for the the staff and the speed at which the installation was completed in 2 days. Everything went smoothly even with a breakdown to the service van (tyre blowout and had to be replaced by a hire van). I have no hesitation in recommending Puraflow Renewables for the Staff, Equipment and Installation and a bungalow that has never been so warm throughout, and guaranteed for 10 years and free annual service for the same period.

Great Consultation

Great Consultation Quick and simple Survey Professional Install with extremely courteous workers Excellent Aftersales support Highly Recommended