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Privacy Policy

Last updated: October 2026

Solar Info is operated by Crzent LLC, 8 The Green, Suite A, Dover, DE 19901, USA ("we", "us", "our"). We operate the website www.solarinfo.uk. This policy explains what data we collect and how we use it.

What We Collect

Quote Request Form

When you submit a quote request, we collect:

  • Name
  • Email address
  • Phone number
  • Postcode
  • Town or city
  • Any message you include
  • A record of your consent: the date and time you submitted, the exact consent wording you agreed to, and the IP address you submitted from. We keep this so we can demonstrate that you consented, as required under UK GDPR and PECR.

Business and Farm Enquiries

If your enquiry is for a business or a farm, we also ask some optional questions about the site so installers can quote accurately:

  • Whether you own or lease the building, and who decides on the project
  • The roof (material, condition) and, for farms, the type of farm and building
  • Your electricity supply and usage (for example annual usage, unit rate and when the power is used)
  • Whether you have had quotes before, grants you plan to apply for, and how you would pay
  • Which installers you have already contacted. Only Solar Info sees this answer. We use it to avoid referring you to the same installers and it is never passed to an installer.

We use your postcode to find the building on a map. The installers we refer you to see the building outline, and a satellite image of the site where one is available, so they can estimate a system size before calling you.

Installers

If you are an installer using our dashboard, we hold your account and business details, the enquiries referred to you and the status updates you record against them. If you sign our commercial lead referral agreement online, we keep the signed text together with your name, job title, signature, the account you were signed in with, the date and time, and your IP address and browser, as a record of the agreement.

Analytics

We use Simple Analytics to understand how visitors use our site. Simple Analytics does not use cookies, does not track you across sites, and does not collect personal data. It is fully UK GDPR compliant without requiring consent.

How We Use Your Data

Quote Requests

When you submit a quote request, you are asking to be contacted by MCS-certified solar panel installers. To deliver this service, we pass your contact details to installers who serve your area (or to an appointment-setting partner acting on their behalf) so they can provide you with a quote. This is the core purpose of our service: connecting homeowners, businesses and farms with qualified installers.

By submitting the form and ticking the consent box, you consent to being contacted by those installers, or the appointment-setting partner acting on their behalf, by phone, text message and email about your quote. Our lawful basis for this is your consent (UK GDPR Article 6(1)(a)). You can withdraw your consent at any time by emailing us (see "Your Rights" below) or by asking the caller to stop contacting you. Withdrawing consent does not affect contact that took place before you withdrew it.

We may also use your email to:

  • Confirm receipt of your quote request
  • Send helpful information about solar panels (if you opt in)
  • Follow up on your enquiry, for example to ask for more details about your site or to check whether the installers have been in touch

Anonymised Summaries

We may publish short anonymised summaries of business and farm enquiries, for example on LinkedIn, to bring suitable installers onto the service. A summary only describes the kind of project, such as the type of site, the county and the approximate system size. It never includes your name, your business name, contact details, address, postcode, images of your site or anything else that identifies you.

Who We Share Data With

  • Solar installers (lead sharing): Your quote request details are provided to a small number of MCS-certified installers in your area so they can contact you with a quote. Installers pay us a fee to receive these leads, this is how our service is funded and how you receive quotes at no cost. By submitting the form, you consent to this sharing.
  • Appointment-setting partner: In some cases your details are passed to an appointment-setting partner who contacts you by phone, text or email on behalf of MCS-certified installers to arrange your free assessment or quote. This partner acts only for the purpose of booking your appointment and is bound to handle your data in line with UK GDPR and PECR.
  • Quote-management partners: We may pass your request to a partner company that contacts you to understand what you need and arranges quotes with suitable MCS-certified installers. Partners may only use your details to arrange your quotes, must not sell them or use them for unrelated marketing, and must tell you who they are when they contact you. You can ask us at any time which companies have received your details.
  • Business and farm enquiries: These are referred to a small number of installers who have signed our commercial lead referral agreement. They pay us a referral fee only if you go ahead with them. Each installer must accept terms on how your details may be used before seeing them.
  • Service providers: We use Mailgun for email delivery, Twilio for SMS verification, Stripe for installer payments, and MongoDB for data storage. For business and farm enquiries we use mapping services (Ordnance Survey, OpenStreetMap and Google Maps) to locate the building and show its outline or a satellite image. These providers process data on our behalf under GDPR-compliant agreements.

We do not sell your data for advertising, marketing lists, or any purpose other than the quote-matching service described above.

Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the data we hold about you
  • Rectification: Ask us to correct inaccurate data
  • Erasure: Ask us to delete your data
  • Restriction: Ask us to limit how we use your data
  • Portability: Request your data in a portable format
  • Object: Object to processing of your data

To exercise any of these rights, email us at support@solarinfo.uk. We will respond within 30 days.

Data Retention

We retain quote request data for up to 2 years to handle any follow-up queries. After this period, data is deleted unless you have an ongoing relationship with us or an installer.

Business and farm enquiries, and the records of how installers handled them, are kept for up to 3 years, because a referral fee can become due up to 18 months after an enquiry is referred. Signed referral agreements are kept for as long as the agreement is in force and for 6 years afterwards.

Cookies

We do not use tracking cookies. Simple Analytics is cookie-free. If you log in to a dashboard area, we use a session cookie to keep you logged in. This is essential for the service to function and does not require consent.

Children

Our service is for adults aged 18 and over. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will change. For significant changes, we will notify users by email where possible.

Contact

Questions about this policy? Email us at support@solarinfo.uk.

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