Elite Services Group Ltd

Elite Services Group recently replaced my old, poorly performing air source heat pump with a new, modern system, and the experience has been outstanding from start to finish. This wasn’t a straightforward swap — the existing installation had several issues, and the layout made the job far more complex than a typical replacement. Despite that, the team handled everything with real expertise and attention to detail. They took the time to diagnose the underlying problems with the old system, providing a comprehensive report and detailed heat loss calculation, delivering a solution that has transformed the performance of my heating system. The installation itself was carried out to a very high standard, with tidy workmanship and a clear focus on getting every part of the system optimised. What impressed me most was their professionalism throughout — punctual, knowledgeable, and genuinely committed to doing the job properly rather than just getting it done. The new ASHP is running brilliantly, and the difference in efficiency and comfort is amazing. The use of Homely to control and automatically optimise the ASHP is also a game changer, with a simple app to set your heating and hot water preferences. I wouldn’t hesitate to recommend Elite Services Group to anyone looking for a high‑quality, technically competent ASHP installation, especially if your situation is anything less than straightforward. They really know what they’re doing.

Two weeks ago Elite installed for us an air source heat pump and AC unit. The initial consultations were clear and informative, I felt they took onboard our needs and requirements well as our house is a little different to most, and put together a package that caused minimum disruption for us (just one radiator replaced and we kept our old water cylinder). I was amazed at the amount of labour involved, 5 guys on site together over a 3 day install period but everything went like clockwork, they were polite and respectful and left the place very tidy at the end of each day. With the press that air source heat pumps get I was a bit apprehensive but the performance so far has matched what was advertised to us so far (including a couple of very cold days). Post install they have been quick to respond to any enquiries and are popping back to fine tune the system which will hopefully improve the performance further still.

The professionalism of this company knows no bounds, from the first planning visit to the final fit. The workforce members who carried out the work could not have been more helpful. The steps taken to protect the house whilst they conducted the works was spot on. Carpet protectors were used all around the house. Any carpets that had to be lifted were put back in a professional manner.Having worked with numerous other companies in the past I cannot rate Elite highly enough. Their communication with the client is second to none. Thank you all at Elite, what a cosy house we now live in! Carol and Martin Kitson.

We had three firms around to quote for our ASHP installation, Elite were easily the most impressive and it was clear that they really know their onions. The installation was completed by five men in two days so we had two days of chaos, but they cleared up after themselves and made an excellent job of the installation. They consumed a lot of tea and coffee. The system works beautifully and keeps the house at the desired temperature with very low operating costs. We really couldn’t be happier with the entire experience and I would thoroughly recommend them to anybody considering an ASHP.

5 star service from start to finish. All staff were very polite and the job was done quickly and efficiently. Very happy with the installation of our solar panels and air source heat pump. Highly recommend Elite services!