AER Cymru Cyf

Keep clear of AER. Especially for servicing gas ovens/hobs. Double check their invoice, as they charge for their own errors. Never again!

It's hear-breaking for me to share this information only I really feel that the company needs to train receptionists to have people skills and compassion for those of us who are disabled. I'm not a complainer but needed to ask for help to discover who was the workman who installed my walk-in shower in 2014 , after having a hip replacement, and that was out of warrantee, when the floor linoleum came away from the base during a cold spell when my pipes froze and the shower water didn't run away. I phoned several times and was told they would phone with the information because the original contractor had since gone private. After more phone calls with no reply I eventually asked CAB, when I was there for another reason, to call Aer Cymru on my behalf to ask if they'd kindly call me with the information, which they did. I wasn't aware that I'd made a complaint but have now been accused of doing and told they will not help me in the future when I asked if they could repair a fault with my water heater. The receptionist had promised to return my call but again failed to do so and with a cold accusing voice informed me that I'd made a complaint so through CAB and they'd not help me. In my opinion this is unprofessional, vindictive and un-compassionate when I'm a disabled, vulnerable adult who obviously needs help.

Helpful and reliable company. Speedy reaction when called. Highly recommend.

Good customer service

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