Utilita Field Services Limited

So been with utilita in my name for 14 months before this qas in my husbands name was a completely messed up when we moved so it eneded up going in my name. So any way been about 12 months aince we had an enerinee install the home display ect. So yesterday monday 13th we noticed the display said camt connect so we un plugged it and plugged it back in at that point display wouldn't switch on at all,so we tried a different USB wire still nothing so we put batteries in still nothing. I rang utilita told them,the lady on the phone ran a few test and still nothing. She told me to leave it 24/48hrs and then ring back if nothing. Ive rang back today Tuesday the 14th to be told they want me to pay £39.99 witch will be added to my account when I receive the new home display then I need to send the display I have back to them witch again is absolutely fine as its no use to me not working. So ive spoken to a manger tonight who didnt know if it says in t&c about paying upfront for a new meter,witch it doesn't say you need to pay upfront at all it did however say that we charge you the cost of repairing or replacing your meter or any other damaged equipment including top up cards or in home display if not looked after properly. Now not once does it say paying upfront so as it stands I have no in home display both myself and my husband are disabled and cant get under the stairs to keep checking the actually meters. The app is never up to date amd has so many issues yet im being told the app is up to date amd is absolutely fine yet when on the app it says its estimated. Noone is helping at all with this issue other then telling me ive got to pay. Yeah because we all habe £39.99 to lose,once that meter leaves me what proof do i have ita not been damaged on the way back. Utilita need to sort this out as im happy to walk away been a customer around 9 years between myself and my husband i recommended people to them well I won't be im future

If I could I would give zero stars I’ve been with Utilta energy for 6-7 years now & only this month I started having an issue with them as you can see on the 25th of November I basically topped up £140 to last me & my 10 years old daughter for the month & for some reason on week 2 of me having that my electric cut out because apparently i used up all my electricity ⚡️ strange 🤔 so I gave them an call they then sorted me out an power up & I then that’s was that I weren’t in with my day so then an week after that my electricity clicked out again so I rang them to see why that power up ran out so quick like that they they didn’t really have much to say about that all they said is that they can offer me another power up so I asked the team member that was sorting this out for me if he is for certain that this will last me untill I get my pay to top up properly again as I am broke until pay day he said yes he sounded very sure about it well that didn’t last to long until an couple days later my electric ⚡️ clicked out again so I rang for the 3rd time mind you I’m already £75 in on the power up debt thing so I called I asked what’s going on I thought this electric was going to last me untill my pay date they said the don’t know what happened but then yet again offered me £50 this time for power up so I asked the team member that was sorting this out if this will definitely last me until my pay date they said it should do yes so I took her word for it as it was more than I usually borrow from power up from Utilta energy thinking this should last there should be no excuse so down to today i saw that I had £9.40 on my electric as you can see in the one of the photos I shared well I’ve just received an notification saying that i must accept my emergency as I have 89p left in my on my electric I know SHOCKER 😒RIGHT!! and the funny thing about it is I don’t get paid until next week a day before Christmas this is absolutely disgusting behaviour & they are not taking any accountability for this I’m absolutely fuming 😤

Horrific company. I was with utilita when I first bought my flat, when I moved to a cheaper company they absorbed the £50 credit that was on the meter and after many attempts of getting it back, hours on the phone just to be hung up on I eventually gave up. Had someone come round the flat 3 years later and spout on about how it’s the cheapest way and guaranteed it would be cheaper than my current provider. I mentioned the customer service and he promised it was better and they had won awards. I switched with the promise I could easily cancel if after I dug out my current info it wasn’t cheaper (which he swore blind it would be). Surprise surprise my current provider was cheaper so I tried to cancel the switch. Took me hours on the phone with a few hung up calls by them for no reason to get it cancelled. A week later then send me an email welcoming me and telling me about the switch date. I called again and the lady said it was cancelled, I asked for an email confirmation which she said would take 5 days. 5DAYS FOR AN EMAIL!!! I expressed my concern as my apparent switch date was in 2 days. Anyway I hope it’s cancelled, but I will see as she just hung up on me again for no reason while I was waiting on hold. Horrible customer service, bad prices, and pushy salesmen. Avoid as long as you live.

​Avoid this company! Incompetent staff and overpriced service that ruined my life (Review Body): ​"I am writing this to warn everyone about Utilita Energy. This has been the worst experience of my life. For over a year, I was struggling with extremely high costs, paying £30 every 5 days despite using almost no electricity and keeping my lights off. ​The company is a total scam and incredibly expensive. I repeatedly told them I suspected a 'Crossed Meter' issue, but they didn't listen. They even sent an engineer to my house, and he was completely incompetent. He told me the meter was correct and switched me to a 'Top-up' system, which made things even worse. ​I finally discovered the truth on my own: I have been paying for my neighbor's electricity in Flat 1 for over a year! When I stop topping up, my neighbor’s power goes out, not mine. Their engineers don't know anything and their mistakes have cost me thousands of pounds and months of stress. ​They have literally ruined my life with their negligence. I have now switched to Octopus Energy and will be fighting to get every penny of my money back. Do yourself a favor and stay away from Utilita!"

Honestly the worst company. I phoned up explaining we couldn't put money in the electric but the gas worked for the same payment, I explained we hadnt had any issues the past year and they kept blaming the bank, while we used different banks to try and pay. Even though I explained this they wouldn't look into why we couldn't put money into the electric meter just kept telling us to try payments which of course didn't work. I spoke to multiple people and none helped us at all. I never received a phone call they said I should expect to help. We ended up changing providers as after 6 days nothing was sorted.

Absolutely disgusting suppliers

Absolutely disgusting suppliers! As a customer of many years i am Absolutely disgusted in what we have been put through this past week! Lets not forget all the problems we have had in the past with this crap show of a company. Not only do we get charged an Absolutely ridiculous price to begin with. I engaged in a brain frazzling conversation last month with an agent who had no idea what I was on about, opted to send an engineer out which I stated needed to be after 4pm as WE WORK! they turn up Tuesday at 1pm (knew they would) were here for 4 hours (3 engineers in the end because they had no idea what they were doing! Left a note saying was cracking coming from the electrics where they had been messing (they came out for gas by the way!) Fast forward to Thursday and we had out landlord, electrician and national grid here cutting off our whole street electrics to fix a very dangerous state that utilitas engineers had left our electrics in after installing a box that we have no idea what it is for into our main electric supply! We were told we are very lucky we called when we did or else our house would of been in flames! Called friday to request a manager and got fobbed off saying they would call back ! Surprise surprise no call back! Expect a court case coming your way and trading standards! You will not get away with this. Best part is the problem they came out for is not even fixed! DO NOT JOIN THIS COMPANY THEY ARE A LIABILITY AND SCAMMERS FOR MONEY!!

Very helpfull lady who help when in need

Very helpfull lady who help when in need

I had my gas meter changed following…

I had my gas meter changed following signal issues and the engineer that came out, Ian Morgan was so lovely. He called a week ahead checked what needed doing, so when he came, it was straight forward. He was very polite and friendly and fixed my issue which I had for almost a year. We need more people like him around great customer service skills or just a nice person in general.

Helped me out straightaway very…

Helped me out straightaway very understanding xx

Precise and quick response

Precise and quick response