GEC Power Limited

The survey, planning and installation went very well, although we had the impression that communications between GEC and the sub-contractors were not as good as they should be. Documentation and certification of the system took several requests and weeks to come through. After service has been disappointing; (1) the system stopped working and we had to open up the box and reset things following phone instructions; (2) after a change of internet service provider we were told it's not their problem and been given obsolete guidance to try to get the wifi connection re-established.

Excellent service at every stage. Everything was explained clearly and the work was carried out with minimum inconvenience . The men on site were courteous and friendly. Thank you for this improved situation for my heating bills as well. Erna Kennedy

Never rush to write a review Real character of a such customer facing company is exposed when you come across any issues. Unfortunately, all the reviews that you might read here are from people who had installation and did not come across any issues. Which is when the review should really be written. I have been dealing or trying to get responses from GEC to resolve an issue caused by their poor workmanship and quality of materials used for installation. They were very swift with scaffolders, engineer installers etc available asas deposit was paid in June 2023. This was around 10k in total Now in Feb March since they were quite sunny in Newcastle this year I noticed drop in power and notified GEC, kept calling them and finally they concluded entire array of panels not working. It has been a very stressful ride since, hardly any phone communication no emails. I have tried calling them every single day so far and they say I have not given them enough time still they wont call back after saying they will communicate by end of day. But have stopped now as I have realized every time I call they come up with an random excuse. Now they have a very good one that they have applied for a license to remove bird nests under my panels. You may wonder how birds nested, in Feb 2024 I complained about birds on roof which they sent a person who took pics showing caging is installed as you have paid for it and don't see any issues. Case closed Now with this March episode, an electric engineer is finally and miraculously arranged who confirmed that caging is missing from one side of panels where birds have gone under and cable had burnt causing entire unit to go down. He disconnected the panel to bring rest up and GEC says case has not worsened as rest units are working. Bear in mind GEC wanted to quote and charge me additionally to remediate this cage related issue which I paid for in the installation addon and I declined this extra charge now because this should be fixed under warranty. Now finally I have scaffolding up since 22 May and no word since. I don't want to name people here because they could be just employees and if the higher ups don't care they won't either Careful of such cowboy companies and dont rush to write a review, wait until you need them to fix something and they will show their real face.

The installation of my solar panels was first class, starting with Sophie who did all the organising for the job to progress including the scaffolding. Mathew and his team worked tirelessly but with the highest standard of workmanship to install all my equipment. It could not have been the easiest to install as everything was outside on the roof and gable wall, but it was a very neat and tidy installation and also a mention for John who commissioned the work who again worked at a very high standard. All in all I am extremely happy with everything over the 2 days and can highly recommend GEC Power.

I was feeling apprehensive about using GEC after reading a few of the reviews, however, I went with my gut instinct and decided to use GEC. I feel like the least I could do after having such an amazing experience, is leave a decent review because not only was the service exceptional, but I felt at ease after speaking to the wonderful team! The assistant that reassured me was called Sophie and she helped me step by step with what would happen, she let me choose the date that best worked for me and was very polite. I shall be recommending this company to several friends and family in future!