Berks Insulation Limited

Wow these guys fitted my boiler through the government scheme and they were absolutely fantastic. From when I first met Asad right through to the team that fitted the boiler, very professional and hard working offered great advice answered all my questions and asked for appropriate documents. The lead guy even waited for my gas engineer. Highly recommended Thank you One suggestion- maybe change the name of your company :)

I am highly dissatisfied with this insulation firm. The work was carried out unprofessionally, resulting in damage to my property. Communication has been consistently poor, and the company has attempted to avoid responsibility by placing blame on my tenants rather than resolving the issue properly.

Gill and his team are some of the hardest workers I’ve ever met in my life. I don’t usually do reviews but these guys deserve their flowers. Absolutely lovely human beings with an incredible work ethic. Very grateful to Gill and his team. I hope to see them again, in fact I’ll make sure it it. Thank you guys.

The worst company. My boiler insulation was horrific and I had to complain. They sent a different contractor who did eventually fix most of the work carried out by the 1st contractor Berkshire insulation sent. I had to chase and chase for all the documentation, the gas safe, electrical part p, the water cylinder warranty which was only registered because I kept chasing them. They tried to say the 1st contractor had done the work correctly. It was only because my husband knows a bit about boilers that they eventually sent someone else who agreed with my husband and fixed the issues. Completely nightmare. Only up side was I did get a new boiler.

Berks Insulation Limited provided an excellent service from start to finish. Their team arrived on time, explained the entire process clearly, and worked efficiently. The insulation was installed neatly, and they made sure everything was cleaned up before leaving. Communication was smooth throughout, and any questions I had were answered promptly.

Horrible service

Horrible service. Very suspicious. They installed a boiled but left damage to the property and my neighbours property. They said after inspection it would take 6 hours....it took 29 hours. (4 days) and when asked to leave at 9pm each night they were arrogant and didnt pack up and leave for between half an hour and and hour at the end of the night. The work is mediocre and ugly. DO NOT TRUST! the engineers absolutely reeked of shit too. Stunk my house out. Dirty boys

Berks Insulation were commissioned by…

Berks Insulation were commissioned by Igni to install our new boiler and installation. They arrived with a team of men who worked like a clockwork machine, removing the old cylinder and installing the new boiler. Everything was good but a couple of days after the install water system to come through the downstairs ceiling. Igni arranged for a plumber to attend who fixed the issue promptly, hence the reason for a four star review, not five. Overall very happy with our experience.

Very unhelpful receptionist

Very unhelpful receptionist, doesn’t talk clearly ,mumbles words ,talks over you ,doesn’t listen. As for the company ignore phone calls ,don’t get back to you about issues after installation. Had no option but to use them as it was done under government scheme. After several calls ,latest one today ,I am getting increasingly fed up!

Very poor service from the outset.

Very poor service from the outset. They were the lead on my solar and ASHP installation, with EDF as the ones funding under the government scheme. It was due to start in October 2024, after several surveys and different installation companies coming to look at the job. Only a couple of days before the installation was due to start an engineer came to fit an electric safety cut-off. This couldn't be completed as the surveys had failed to pick up that there wasn't enough room for it. Que weeks of phone calls and emails, all without any heating. The installation eventually happened February. CB Heating from Essex were used for the work. They caused damage to my property and the work has been very poorly done. Leaks have caused staining to my carpets. Berks have refused to take any responsibility for the situation they left us in, forcing me to spend hours trying to find a resolution directly with EDF (and that's a whole other story...). If you're planning on using them, ask a lot of questions first!

Horrible company did not clean up after…

Horrible company did not clean up after themselves and caught them coming down the loft with some of my belongings which they put in the back of their vanfe