Aira Home UK Limited

An Excellent experience from start to finish, install was brought forward = result! Install team were professional and courteous treated myself and my home with respect, now it was a big job and potentially a large inconvenience but Billy,Phil and james made sure it was a pleasant experience, and on top of that a quality bit of kit that was thoroughly explained throughout my journey to having a Heat pump.

Excellent before and after service - The guy who did the installation went above and beyond. It looks and books nearly - I would recommend air sourced heat pumps, and especially Aira, to anyone.

We had an excellent experience with Aira heatpump installation, starting with communication, initial assessment, and the amazing work by Jamie and Paul who were absolute professionals. They installed the whole system over 2 days, carefully disposed of the old boiler and water tank, not to mention they left everything spotless clean. They have been very thorough explaining us a few times about how the pump and thermostat work, and how to use the app. We totally recommend Aira heatpump as it works so well, Aira company for the flawless process and Jamie and Paul's company for their work. 5 stars!

I couldn't be happier with my decision to use Aira for my Heat Pump installation! They were prompt, efficient, and their service has been incredibly good. When it comes to the technology they implement, the unit is working so well I can already see the savings. We have solar panels and battery storage, so the unit rarely needs to take any energy from the grid, yet our house is warm and cosy at a set temperature permanently. I know it'll be more costly in the colder periods when the unit has to work harder, but based on the first few weeks (when it has been cold!) I think the unit has held up really well. Truly life-changing compared to the amount we were spending on Gas to heat the house. Would not hesitate to recommend Aira to anyone!

Great team came to install the heat pump. Carpets were covered and they very very friendly, polite and knowledgeable. Everything is really quiet....I didn't expect the tanks and the heat pump to be so quiet. Very impressed 👍

Get a heat pump just not necessarily with AIRA

Would definitely recommend getting a heat pump and the AIRA product seems good - the house is warm and bills are massively down. Our experience of AIRA installers (subcontractors) and area manager however has been less impressive. Installers were in a rush to get finished from the moment they arrived and adamant that they were doing the job in two days no matter what. This lead to things being rushed and they left without fully commissioning the system. Another AIRA subcontractor was sent around to fully commission the system. We raised some issues with them and he agreed that the heat pump base had been installed incorrectly and that the pipework in the cupboard was not up to scratch and was in fact unsafe. Rather than simply rectifying these issues there was over a week of a lot of back and forth where we were basically accused of telling the contractors to install the heatpump base the wrong way round. Eventually, the subcontractors reluctantly agreed to come back and sort out (sort of!) the issues. None of the initial problems in themselves would have put me off dealing with AIRA, but their handling of our concerns leaves a lot to be desired. Basically, left with the impression that it is the luck of the draw who your installers are and that they are not properly scrutinised/trained. We were told we were buying a premium product but the installation service does not match that.

Good support for heating system…

Good support once the heating system was installed. Had a minor issue which we spoke to support about and the next day Zeke one of their technicians, called round and solved the problem there and then. He also checked the system and cleaned the filter. Cannot fault the back up given by Aira.

Frustration Averted!!!

After a series of frustrating experiences with AIRA, particularly following a poorly executed air pump installation, I had started to lose confidence in the company, but in a recent visit, Alfred B completely changed that. He took the time to carefully review the work, undo parts of the rushed installation, and clearly explained what needed to be corrected to meet proper standards and regulations. His communication was excellent throughout, and his knowledge and professionalism really stood out. Most importantly, Alfred showed genuine integrity by focusing on doing the job properly rather than simply moving on quickly. He is a real credit to AIRA and an excellent example of the kind of professionalism customers hope to encounter.

Excellent Engineering 💯 work

Excellent Engineering 💯 work & he tries to Fix the issue while in the Movie if not turns Up on time to Help the AIRA users. I sincerely thank You for having this Engineer Dalton available for my Service.

Great experience!

Had Ben Robson come today to help set up the system. Was very happy with him and very helpful also