Heatshine Ltd T/A Martyn Oconnor and Co

I waited for 6 years to have the rayburn put on. It's been done now by this fantastic team from HEATSHINE. I am so happy! Tom Leavitt explained how to light it too and gave me a demo. These are good and knowledgeable men who are polite and clear up after themselves. Highly recommended!

We phoned Heatshine at 0930 on the 5th Jan as we’d just aborted an attempt to get to Glangwilli in Carmarthen due to treacherous conditions on the road and returned home to find our heating had died whilst we’d been out. The guy that answered the phone was friendly and helpful but couldn’t promise when they’d be round as 1st day back after Xmas with atrocious weather they were understandably very busy. I phoned again at 12 just to see if they could give me an ETA for arrival as it was getting very cold at home and if they couldn’t come that day then we’d need to go out and find somewhere warm for a few hours. They sent somebody around within the hour, a very young chap, very polite, who with the aid of technical phone assistance, a visit to a local plumbing supplier to purchase a mother board and replace it, the heating was back up and running within a couple of hours. Outstanding assistance when desperately required as my husband is recovering from cancer treatment and feels the cold at the best of times. Thank you so very much.

To THEM: Just another customer. To US: Smelt gas so asked for safety check. Disabled so...change of medical regime, up early, dust sheets down, change of jobs in kitchen, cleared cooker of utensils. Waiting around, unable to complete anything, loss of nearly three hours just waiting and then... phoned to find out state of play, they phone back to say engineer cannot make it and will have to change date! Cancelled; STILL smell gas. DO THEY CARE? In their little world they and their engineer completely lack the ability to update next customer on current situation, ergo customer counts for very little and will just have to fit in with whatever they say while said customer sits around twiddling thumbs. There are courses one may attend which relate to customer care; I recommend this company sends as many staff as possible on one. NOTE Make up your own mind! Just read the response with incredulity. this was NOT an emergency on their part they made that up , it was a planned appointment and I was second on the rota. I phoned because we were left waiting for three hours. The receptionist said SHE would phone the engineer (in this area of no-reception) and HE told her (in this area of no -reception) that he'd found more leaks and couldn't make it to our establishment! THIS is when I pointed out that all he had to do was phone us out of courtesy- from this area of no reception- and tell us he couldn't make it. Who do you believe, children? Post review I meant that THEIRS was not an emergency not mine, theirs was a standard call out which they lied about not being able to contact. Then they contacted them to say that they had found extra leaks and couldn't come to ME from because he was busy but failed to let me know. The engineer could have phoned me to say he'd be late, the receptionist could have told the truth and just said that she was in contact. Why she had to lie, I don't know. This is the same man I had to throw out of my house many years ago for talking to his girlfriend on the phone all the time when he should have been working and I caught him giggling in a corner. I thought he'd changed. UPDATE: Phoned number above, didn't want anything to do with it because it wasn't mains gas so following smell of gas phoned another engineer at 10:00hrs, leak located and new pipe installed by 15:30 hrs. Now THAT's what I call service!

Gary sorted out a complex problem I had been having with my ASHP for a few years, picking up a blocked drain pipe feed, causing issues with the defrost cycle in frosty weather. A comprehensive check of all components, a respectful attitude, and one happy customer. Thank you.

I am a new costumer and am impressed. I had two leaks on my boiler in the last month, due to failing parts, and each time Judy at the office did her best to fit me in as quickly as possible, even though I live a fair bit out of the way. Both times managed to fit me in earlier than first planned. Both jobs were done quickly and all was left tidy. Costs, average. Thank you

We can’t comment on their work as the…

We can’t comment on their work as the engineer was a no-show. I booked the appt to service our Air Source Heat Pump well in advance. I was asked for details of our particular pump, make, type and number of kilowatts etc. I was told I was number 2 on the daily list and could expect the engineer late morning. At 1 pm I telephoned to check how long he would be and was told he would call in on his way home, around 3.30pm. My retired engineer friend had specially travelled from Abergavenny to be with me and go through the system with the HeatShine guy. We commented that it would be very late and that rain was expected at that time, as well as the light going. I was told the engineer could work in those conditions (really? On an electrical system?) However, then having asked to speak to someone in authority, the Director responded by saying they don’t have engineers who can deal with refrigeration type systems so we should go to another company. This is after we had initially given them all the details of the system, agreed a price, date etc. They advertise as specialising in Air Source Heat Pumps, so this was a complete nonsense. They treated us (elderly pensioners 76 and 72) with disdain and have left us in a situation where a complete day was wasted and having to find a competent company. Beware!!!

HeatShine have always been reliable and efficient

HeatShine have replaced my central heating boiler, checked all the gas work, as far as is humanly possible, after a Gas Safe Inspector put “dangerous do not use” on both the boiler and a brand new gas hob, all work done by a previous company. All the HeatShine engineers, (at least 4 have worked here), are efficient, very thoughtful, meticulously good at cleaning up, and take endless trouble. They phone ahead to let you know when they are arriving…and during an emergency on a New Year Bank Holiday an engineer offered to come out even though he was ill. He talked me through a fix that lasted until I had the new boiler fitted. The office staff are excellent. Communications and billing is prompt, very detailed, hard copies of guarantees were issued without needing to ask. Since then they have repaired (a less than 3 years old WREN Supplied) mixer tap and last week they disconnected an outside water tap supply, leaking under a quartz resin patio. The HeatShine engineer fitted a new supply and garden tap and fitted an indoor isolating switch that I am delighted about as the weather has become unusually cold for so early in the year. AND my little dog, who is a very good judge of character, has loved having all the engineers in the house…and they make a big fuss of him. It is a great relief to have such a good company looking after all these things.

I will not use again. Dreadful

Heatshine were employed to remove anthracite boiler and install an oil tank and boiler, the system needed cleaning and some old radiators replaced. 2 staff arrived on Day 1. I explained my cat was shut in a bedroom. If they wanted access I would move her. I had put a notice on the door to remind them. This was ignored. Problems started when they began opening pipes. They used a vacuum to remove water from the work area, but leaked onto the floor. They had no cloths, dust sheets, pots or containers to catch water, creating a dangerous slippery floor. They drained the heating system into the septic tank. The device they called “the Mag” was known to leak as it arrived in large plastic trug. Later the trug spilled filthy black liquid. Neither knew if the chemicals used were suitable to go in septic tank. They went on to attempt moving the anthracite boiler. They had no trolley, no boards to protect the floor and no rollers to move the boiler. They stopped when I said they were financially responsible for damage to the tiled floor. The following day they arrived with 2 battered pieces of board and a newly purchased trolley but no way to take the trolley over a step. The pipework needed connecting. I rejected attempt 1 as it was so bad, with burnt solder and sloppy bending of copper. I was told there is “not room” for plumbing behind kitchen units where previous pipes had been. Next morning I refused to have these staff back. My problems were dismissed with “he is young, he has to learn” and “houses have to change”. Neither of the staff are apprentices, one being OFTEC registered the other GAS SAFE. I was not expecting incompetent and unskilled staff. Other staff appeared. Pipe work attempt 3, later proved to have dented pipe surfaces and leaked. The pipe work in this one area had 4 attempts and 3 people’s work. The main house earthing is in the same area. The trunking for that is now charred and melted in 2 places. Installing the boiler. I was told without consultation that the pipes would go up the middle of the wall and over a door then up to the ceiling. I was told the wire would be cable tied to the pipes. This was unacceptable to me. This company’s lack of respect for my home and a ‘shove it it in anywhere, least effort’ attitude was apparent. The wire used is heat resistant to conductive heat, not external heat. Heatshine agreed to use trunking. I found later the trunking was not stuck to the wall. So determined were they to install pipes across the wall that without consulting me the water inlet for the washing machine was cut. The waste pipe was also cut at an angle so the washing machine pipe attachment could not be fitted. They installed new pipe across the waste pipe anyway. Trunking to carry wire to the controls was fitted on top of existing chasing. They ignored the wall attachments for existing wall units that then couldn’t return to their position. For one old radiator, I suggested a new one but was dismissed. The laminate floor would be ruined by water. The one competent plumber had a non-leaking water vacuum and dust sheet. The blocked radiator went outside to be cleaned but not by the competent plumber. They had no hose so helped themselves to mine. They had no mallet to move silt so used a screwdriver handle, chipping the paint. Next day I found the radiator had only been reconnected at one end. An email I sent before they had completed work, asking about filling a hole they left in the wall by the boiler, received no response. Before completion, their office called. She said they had lost money because the job had taken longer. Had work been completed properly first time and competent staff available, the job would finished on time. Hours were wasted waiting for a part and the only person able to work on electrics left for a meeting. Over ten days 7 staff worked at my house. 6 of them had a ‘shove it in anywhere’ lack of pride in their work. This company’s work was dreadful. I paid a different company to re-install the washing machine.