Future Heat Ltd

84 yr old left with heating system that doesn’t work and a flood at 10.30pm. Radiators fitted in places that stop doors opening and prevent furniture being where it was for 57 yrs. Dust everywhere (avoidable). One thermostatic valve only finger tight (leaking). Holes for pipe work not made good. Huge air source heat pump with one of its feet balanced on a stone. Joint failed during installation causing minor flood…property damaged. Glossed over by installers. System not working when the installers left in a hurry on the Friday night leaving only 1 radiator working. 1 week later even after calls to the office still unresolved. A small panel heater arrived in the post….to make up for a whole house being cold. 9 days later pipe joint burst causing second flood I find 84 yr old mopping floor and trying to stop furniture damage at 10.30pm on a Sunday. even more property damaged. No instruction left on how to isolate the system. 84 yr old now suffering with a chest infection due to dust, lack of heat and stress…she’s till trying smile through it though . …..12 days in and a plumber may be out. Insurance will only get involved when future heat have done something….meanwhile 84 yr old left to wait in a damp cold damaged property. Acceptable????

Update : After posting my last review UKEM got in touch with me and apologized for overlooking my issue. An engineer visited and sorted out the leaky radiator, and took a look at the inverter which was working properly again after I had restarted it a couple of times. Solar companies do get very busy in the autumn/winter period so I can imagine they had a lot on… Here’s an update to my earlier review - this does not refer to the installation team who were great; The installation team were great. HOWEVER the technical support after installation is appalling. I contacted them months ago about a leaky radiator and no one has contacted me to arrange a visit. The inverter for the solar panels they I stalled stopped working over a week ago and I’ve been calling continually to get an engineer to find and see what the issue is, and no one has contacted me to arrange a visit. Installation; It took 12 hrs from start to finish to replace my old heating system under the government Eco4 scheme. Alex and his team installed solar panels, radiators and an air source heat pump on day one, and before the end of the next day it was all up and running. All the guys in the team were incredibly friendly, efficient and left the house cleaner than when they arrived. They made the whole process as painless and pleasant as possible.

I cannot sing this company’s praises enough! Their service has been exceptional from start to finish. I would particularly like to thank Gary who went out of his way to ensure that the engineers attended quickly to help us and to Lee and Yusha who attended and worked tirelessly into the evening to ensure that we were left with a fully working system. They showed absolute professionalism, made the disabled occupant of the company feel completely comfortable and took time to engage with us and ensure that we were happy. I have completely confidence is this company and absolutely recommend them to everything. Thank you so much again.

Had a great service from Josh installing our heat pump and radiators down in the depths of Cornwall. Despite them having difficulty with a delivery and removal of our old boiler they remained professional throughout and updated us each time a situation changed. Also the house was left clean and tidy at the end and the waste has been neatly left ready for collection, great service and they were both great with us having children wondering around too 👍

Nice friendly people, but I get the impression because it was a 3-5+ hour drive for each contractor the job they done for me was rushed. Didn't wire the solar inverter up correctly, and took a day and a age to come out and sort it again, and had a smart meter installed yesterday only to find the meter installer had to leave us disconnected from the grid due to a serious fault left by the electricians (a reverse polarity) phoned up future heat and was assured some one would be out to sort it that day (yesterday) still waiting for them to turn up, So cost me more money to get my own electrician to sort it.