Fuse Installations Limited

I changed to Fuse Energy from Octopus and honestly cannot be more satisfied with the service. Shortly after changing over, my smart gas meter packed up. The chat function on the app is easy to use and I was very quickly in contact with a member of customer service - a proper conversation with a real person as opposed to AI. They quickly made an appointment for an engineer to visit and both my gas and electricity meters have been changed. Both working fine now. My communication today with Sara, in order to sort out a new In Home Display has been handled excellently and very efficiently. I cannot fault her professionalism. The order has gone in and I'm awaiting delivery of the item. Their prices are competitive which is what caused me to swap providers in the first place. Fuse energy comes highly reccomended.

Prices are insane. I left a reputable company in pursuit of cheaper bills. Fuse is not only £140+ more expensive, but you also can't phone anyone. You chat via the app with a lot of different people. Once my 12 months are up, I'll be moving on. Good luck to anyone who chooses Fuse.

Recently switched to Fuse after numerous problems from a major supplier. They resolved my smart meter issue within day’s. Followed up on every query, can’t fault help given. Brilliant. Big thanks to Ephraime, Harakshi and Eaphriam. Thanks.

If I could give zero Stars I would, from the start they said they would connect to my smart meter once I switch to them. This did not happen. I signed up to a fixed rate however they put me on a variable rate, 2 weeks later they still hadn't started the problem even though meter readings had been taken, I decided to leave. They did waver the exit fee as it was their fault, I paid up to date then I received a bill 5 weeks later. Even though I was up to date I paid this bill, Just to get rid of the company as it was only just short of £10, to my shock 5 Weeks later or so almost 2 and 1/2 months after leaving the company they send me another bill this time for just over £10 and could not find that I had paid the previous bill even though I'd been left the company 5 weeks at that point. So again 2 and 1/2 months later still receiving bills even though the supply had been switched to a much better company, I proved to them with a screenshot from my bank account. The money being paid to fuse energy supply on the date that the tickets was provided, all you get from them is apology after apology, from different customer service staff that is no number. No direct contact other than through live chat which is not live as it takes hours for them to reply, if I was you I would stay away from this company. It has three stars out of five for a reason. Mainly their customer service and their billing issues with supply. Just as an update, I received another statements for the exact same figure as the previous bill. Even though it had been paid, I questioned this and if I hadn't had the date and which bank it came from, it would have continued to charge me. I prove this and the bill was corrected. However, you would think that such a company would have something in place knowing full well that bills had been paid on time and not demanding payment when payment had ready be made.

They’re ok. I’ve renewed my membership and since December 2025 I’m on Single Rate Fixed (13m) v5. I live in a small cottage alone and it sits empty most of the week as I work in London. I average £45 a month in electricity usage. They ask for meter readings on the first day of each month but I have got into the habit of sending regular readings over each month to ensure accuracy in usage and what I owe each month.

I had an EV charger installed by Fuse

I had an EV charger installed by Fuse. The all in price was cheaper than alternative suppliers for the same charger unit. The process of ordering and booking the installation was easy through the app and by email. The installation process was expertly handled by Dan, who contacted me the evening before to advise when he expected to arrive. On arrival he talked me through the whole process, and was able to accommodate my requirement for cable routing. The installation has been completed to a high standard with the cable virtually invisible. All in all I’m happy with the service I’ve received from Fuse and Dan in particular.

Fantastic Service

Mr Zachariah, "A fantastic electrical engineer! Professional, knowledgeable, and very reliable. He set up out smart meter with great precision and delivered excellent results. Rainy weather couldn’t stop him to finish his work on a high note. What a lad. 👍 5 stars!"

So far so good

So far so good. Change of supplier initiated on 3rd March for a 5th March transfer date taking no more than a few minutes. Opening reads lifted from smart meters automatically on 5th March (leccy before gas due to different industry systems). Accces to online account via either web or app. Daily/hourly readings starting to show. Contact via webchat initiated a couple of times to confirm a couple of things. Very fast via AI response (and accurate) but I was patched through to a human today as my query threw it out somewhat. Not quite so fast but certainly no worse than with previous suppliers. So long as Fuse reduce the actual rates post April 1st, in line with HMG info, I'll be happy. According to MSE the reduction is only for the green RO levy 75%reduction (as Fuse are not an ECO supplier). One day after signing up rates appear to have changed significantly for new customers as they probably will for all suppliers. Interface on both app and web is informative. Will amend if things change in the next month.

Spoke to Pavit today to work out how to…

Spoke to Pavit today to work out how to provide an opening read on my meter before my switch over. Highly recommend. He’s responsive on the chat and good at his job

Chatted on-line regarding fault with…

Chatted on-line regarding fault with home smart meter and all dealt with in a few minutes.