Home Utility Group Limited T/A Hug Boilers

I've had excellent service from this company. My boiler ceased to function last Tuesday leaving me without heat and hot water. I contacted 3 companies and got 3 wildly varying quotes and time frames for installation of a replacement. Chris from HUG came to see me and he offered not only the most reasonable price but also the best aftercare package e went above and beyond to get my boiler installed today. Alex arrived this morning and he worked hard from early on to complete the job before 2pm leaving my house clean and tidy. Well done all round at HUG and thank you

Got a new boiler as part my local authorities 'Boiler regeneration scheme' in Barnsley. My boiler logic combi 30kwh boiler was installed by a guy called Tom. He was professional, attentive, respectful and cleaned up after himself and gave me verbal and written instructions as to how to operate the new boiler. I was dreading my house would be turned upside down, but Tom was efficient and the boiler is working perfectly. Thank Tom

Just had a new boiler fitted by Chris.A charming young man - very polite, efficient and explained everything we needed to know.Did the job quickly and cleaned up as well ! Ryan the electrician came to wire things up and was equally as pleasant as Chris.He completed the job and fully explained how things work.Both these men are a credit to the firm and worth thier weight in gold ! Well done HUG !

Never use HUG Boilers!!! --- Please read all reviews from other sites to get an indication of how bad this company is. I am also instructed from my MP to contact Trading Standards regarding the issues stated below. I have encountered numerous problems since having the boiler installed (29 October 2021). List of problems: 1. Rubbish left behind after installation 29 October 2021. 2. Cold Water Tank still not removed since installation 29 October 2021 and numerous phone calls have been made regarding this. 3. Pipe work not fastened strong enough to the boiler, causing leaks. See pictures for clarification.

The aftercare from this company leaves a lot to be desired. They’re quick to take your payment, but once that’s done, the support virtually disappears. Boiler issues, leaks, had them all. Have to force to get the assistance seems that there is just a complete lack of updates or follow-ups. Apart from one person in the call centre, the rest of the service feels disorganised and unprofessional

Fantastic service, highly recommend

My boiler was sorted really fast and efficiently. The place was left clean and tidy. Communication was brilliant and the engineer arrived in a timely manner.

Quick

Quick, professional work performed under the load of a gravity system on a combi boiler. I can wholeheartedly recommend this company. I am very satisfied.

I was very happy with all the people I…

I was very happy with all the people I dealt with but the new gas pipes seemed too small and not at all as they should be. I asked for them to be checked over and after Luke redid them yesterday I have to say I am very happy with the service. Chris also has been a huge help and always there to deal with any problems

DO NOT TAKE A SERVICING PACKAGE!

DO NOT TAKE A SERVICING PACKAGE! Annual servicing has to be booked months in advance, day of servicing engineer can't start his van. Servicing re- booked. This time the engineer phones in sick. Asked for refund.......no can do! Servicing re-booked. Can't wait to hear the next excuse!!

Couldn't have made a better Choice

Had several quotes and opted for Hug. (1) No hidden extras, everything included in the quote. (2) A home visit with a gas engineer to discuss choice of new boiler, and a full survey regarding the refit. Also arranged a date of our choice for the refit. (3) A local Gas Safe engineer (Craig) installed the new Viessman boiler. All aspects Craigs work could not be faulted. It was a long job, and after he had finished (apart from the new boiler) you would not know he had been. (4) A qualified Electrician fitted the new Thermostat. agin no fuss or mess. (5) Hug dealt with all registrations including Gas Safe, and all warranties, plus a 5 year annual service with Hug.