ECH Group Ltd

We’re so pleased that we went to ECH for our Solar installation of 14 panels, a storage battery and link to our immersion heater for hot water. From start to finish our experience was fantastic they completed everything exactly as promised and the ECH staff are so nice and professional.

I had solar panels installed in September 2025. All up and running within a day. The 3 guys that carried out the installation were very efficient. We've already seen a noticeable decrease in our electricity bill. Happy to recommend ECH Group to anyone thinking of having solar panels installed.

This is the second time we have asked ECH to carry out works for us, and once again we are totally impressed with the service we received. All of the people we had contact with were both courteous and extremely helpful. I would have no hesitation in recommending them to anyone looking for a company to install solar panels. Thank you everyone for looking after us so well.

Excellent solar panel installation by ECH. Inverter, car charger, battery and wiring into fuse board done on first day. Solar panels fitted a few days later due to box of brackets got lost in the post. All system working spot on. Registration process and FoxCloud App completed in 10 min. App show all the energy generated by the solar panels where its going. Surplus energy will be sold back to the grid . Great bunch of hard working guys which did the work.

We've had our panels and battery for about a month now. I have been really impressed with ECH. No pressure sales, and offered a number of options at different budget levels. The information leading up to installation was good. The fitting team were efficient and everything was installed quickly. Fortunately we have not come across any issues and have found the system ready to use. Hopefully it'll be easy to set up the runners for charging, but it seems simple enough. Overall I cannot fault the service and the equipment supplied.

Guys turned up ontime as promised and…

Guys turned up ontime as promised and carried out the work quickly, cleanly and most important safely

Can I give zero stars?

Can I give zero stars? So a quick summary, I have an install that ECH did a couple of years ago and it stopped working a month ago, I asumed it was a failed Inverter, so I contacted ECH to assist. They wanted £300 plus VAT to come and look at the issue. I can understand that they dont want endless call outs that they pay for when its user error, but £300! They suggested it was a DC input failure, but still would not help, so I had to get a chap to go on the roof to look at the wiring from the panels. Turns out there was a burnt out MC4 cable connector, so I told them of this break in the DC supply and they asked for a further £300 charge to come and repair it! Can I post a picture of it here? Surely this is an install error or system failure, its not something a lay person should be looking for or repairing and the connectors, panels, inverters etc should last many years surely. TERRIBLE aftercare and attention to customers. I also have another install by them at another property, and that one has failed too, this time its the battery. And guess what, they want £300 plus VAT to assist. Avoid these clowns ADDITIONAL INFO AFTER ECH RESPONSE. Thanks for your reply. but your misspelt explanation is not accurate. I have an email here from Carl Hughes asking for the 360 fee to attend to replace the burnt out connector. Furthermore, on my other install- my discussions with the battery manufacturer have led to THEIR suggestion that the battery has a 'fault'- HardWare issue. And it is not some nonsense about it being at zero charge and needing a manual recharge to get it going again, which, lets confirm here, you are asking for £360 for an engineer visit for 2 hours work. Are you serious!!

ECH fitted a Solar Battery for us in…

ECH fitted a Solar Battery for us in January 2026, with Inverter to connect up to the Solar Panels that they fitted so capably on part of our roof in 2022 (plus a SolisCloud app to be able to follow what they were doing). The electrician who came, and spent all day installing it was EXCELLENT. The young man worked hard all day, confidently, competently, and with consideration. It was a delight to observe, very many thanks to him, and to ECH for organising both the 2022 and 2026 work so well, at a very reasonable price. Very satisfied, and pleased to give them a strong endorsement.

Post-installation ECH stop caring

ECH are a really mixed bag. Initially (when they wanted our money) they were very friendly and communicative. This soon changed when red flags began to emerge around the time of the install. Things like, expensive install equipment being left on the side of the road unsupervised, or messy wiring on the side of our property that should have been tidied away (we had to get them to sort this out later). These seemed like minor issues at the time but 11 months ago our solar panel system stopped working altogether. Getting ECH to reply to emails or call back when they said they would was a nightmare. Further, despite not (at this point in time) knowing what the problem was, they were somehow convinced that the problem could have nothing to do with their install and therefore we’d have to pay £250 for the privilege of them coming to take a look. This was certainly not the kind of reassurance we had been promised when we were sold on the system and its rosy-sounding warranty, but Fine. We finally got them to come and take a look and the inverter was eventually found to be faulty. However it also turned out that the bird mesh we had paid extra for had not been installed properly (in the words of ECH’s own roofer), with mesh being simply pushed under the panels on one side and simply left off on the other. We received zero apology for this or the lack of communication and were told that ‘there is no connection between this visit and the bird mesh problem’. Except there is: ECH should have come to finish installing the bird mesh properly from the original install but never did. It was the inverter going down which ultimately led to them fixing their own shoddy work but of course they still insist on charging us full price - outrageous! At this point it’ll be no surprise that there is zero responsibility taken by ECH for their oversights and certainly no reduction on the visit fee offered as recompense. The closest they have come to accepting any accountability is ‘well the guy who installed it doesn’t work for us any more’, well that’s just fine then!!! It seems mad that they apparently lack any QA system to actually ensure the quality of their work, with after-care being less than an after-thought. My lasting feeling about ECH is that this is a company simply unconcerned with customers once they have your money and the installation is done and I would advise potential customers to be wary.

A great experience (solar and battery installation)

I had solar panels and battery supplied and installed by ECH Group Ltd. My experience has been very positive in all respects and from everyone that I have dealt with. Carl provided the quotation (competitive and no hard sales) and carried out the survey in a friendly, professional manner with helpful advice. The installation guys and electrician did a great job with the installation being done quickly, neatly and leaving everything clean and tidy. Julie and Leah (office support) were great and I received all the required documentation very quickly. Finally, I spoke to David (technical expert) yesterday as I wasnt sure how to configure the app to align with the Octopus Flux tariff that I am now on (to make sure the battery charges from the grid during the night during the cheap rate period and discharges in the afternoon during the peak rate period). David talked me through what I needed to do and was even able to access our 'plant' remotely to assist in doing this. Thanks guys, you have all been great! We are now looking at getting an electric vehicle and I will be coming back to ECH to install an EV charger and integrate it into our solar system.