ECO Approach Limited

Absolutely fantastic experience with Propcert! The customer service is top-notch — the staff on the phone were so lovely and helpful. My EPC was sent over within just 4 days, which was super quick. Everything was smooth and professional, and I wouldn’t hesitate to use them again. Highly recommend!

I booked in a EICR check 10/10/25 that came back unsatisfactory. Thought it would be easier for the same company to do the remedial works, but what a mistake. Initially they couldn’t even come before 10/11/25, but I explained in great detail that I had a tenant moving in ASAP and had it moved forward to 5/11/25 so arranged a 6/11/25 move in date. Propcert e-mail me (note no phone call so I could’ve missed it completely) 10am the day before to say they can’t make the appointment because the guy has covid (suspicious given no-one even tests for that anymore). I ring, and all they can do is apologise but offer absolutely zero help despite my explaining the tenant is moving out of their current flat 6/11/25. Things go wrong – we know that. What you need from your contractor is to have solutions when they do. Did they help me find another electrician? No. Offer to move a less urgent appointment around? No. All they cared about was booking in another appointment nearly two weeks later so they didn’t lose their revenue, while I’m running around trying to get a qualified electrician and less than a day notice. Even worse, they tried to advise me it was legal for a tenant to move in with an unsatisfactory EICR as long as the remedial work was booked within 28 days – which is the old legislation and not legal anymore. Seriously – a certification company doesn’t know compliance laws? Will never use again and suggest you don’t either if you value your time, business, compliance and welfare of your tenants.

Extremely poor service from start to finish. The person I spoke to on the phone was very rude, dismissive, and completely unhelpful. Instead of trying to assist, they spoke down to me and seemed annoyed that I was even asking questions. The assessor then provided false and inaccurate information on my EPC rating. They made assumptions about the property instead of properly assessing it, which resulted in an incorrect and unfair rating. It was obvious they didn’t fully understand what they were doing or the standards they were meant to be assessing against. Overall, this is a very bad company to deal with. Unprofessional staff, incorrect assessments, and no accountability. I would not recommend them to anyone and strongly advise others to avoid using this company.

My dealing with the company day to day are with Daisy White. She is very efficient, polite, prompt and offers an excellent service. She makes my job easier day to day. Excellent service from Daisy.

Serious warning – LPM Electrical Services Ltd & PropCert I booked an EICR via PropCert, carried out by LPM Electrical Services Ltd, and was told my home was unsafe for continued use and required a full rewire costing around £6,600. I was present during the inspection and had concerns based on the time spent (>30 minutes), the electricity remaining on throughout, and the nature of the questions asked. Therefore I obtained an independent second opinion from a NICEIC Approved Contractor. They identified only a minor fault, repaired and retested it for £183, and issued a Satisfactory EICR confirming the installation was safe. Based on the independent inspection, the work originally recommended would not have been required, representing a cost difference of over £6,400. This would be particularly concerning for elderly customers or those unfamiliar with the process. I would strongly recommend obtaining a second opinion on any recent EICRs issued by either of these businesses.

Lack of Response to Emails

I sent a request for their involvement in a issue with Boiler Grants but repeatedly got NO RESPONSE !

Perfect team throughout

I found this whole experience seem less, from the Richard the sales and designer to the roof engineers and the electrician (Bailey) to the unbelievable after sales service has been nothing but tremendous. I can't recommend this company enough.

Efficiency

Good reliable contact

I have tried to contact their customer…

I have tried to contact their customer service team a number of times with no luck. On the last attempt after being on hold for 15 minutes, someone in the call centre picked up and left the phone off the hook without speaking. Awful service.

Not impressed at all!!!

Not impressed at all!!! Feel as though we were forced and rushed into this upgrade as a “street job lot” as we are in Housing Association accommodation. Have been left with damage to rooms from water caused by the contractors, carpets not refitted adequately as they were, large areas of undecorated walls, exposed wires on the outside of the building and a huge fan that has been situated in the most ridiculous and unsafe place even after asking for it to be moved! Eco Approach seem to think they have good customer service well think again, once the job is done they never contact you back for issues you raise and seem to disappear off the face of the earth. It’s almost 2 months after the install and we are still no further forward. Would not recommend if they were the last company on the earth.