Gasway Services Ltd

Unfortunately, I had no say in this company coming to my house as they were contracted by my home insurance. Issue 1) the guy 'M' came and seemed less than bothered to be there. He denied seeing water marks are the bottom of my boiler depsite me seeing it and using my torch to show him. It was wild when he said he couldnt see anything 2) on his advice saying "the boiler was fine" we got trace and access to our home with the privilidge of needing to pay £500 excess to do so. Trace and access came and said my AAV valve on my boiler was leaking water, hence the drop in pressure, hence the very clear dried water marks at the bottom of my boiler. Trace and access said it was as clear as day. But the reason why it wasn't clear as day to the gasway engineer is because he never took the top cover from my boiler. Never. Depsite saying he did in his report. The reason I know this is because to get to the top of my boiler, you have to take off my big cabinet lid which he did not do. 3) I called gasway to complain. I was told they would not send the same engineer as I did not trust him. Low and behold, same guy arrived at my door. When I called gasway to ask what on earth he's doing there, they said it's fine as he's being shadowed and wouldn't be touching the boiler. Yes he was. He was touching the boiler. So after being put on hold, it's because the guy he was being shadowed by isn't not oil boiler qualified. It's wild 4) same guy then said the AAV is leaking a bit but that's nornal. No, it's not, I even called Grant who is the manufacture of my boiler and then further installation engineer authorised by Grant who said no that's why it's an air valve, it's for air, not water. I had to call gasway to tell them to leave my house. I will never ever let them come near my home and I will be reporting this further.

Thank you so much to Richard for not only sorting our annual boiler service but to also notice that our boiler needed major repairs and sort them for us on the day of his visit. We could of gone a week without hot water and heating if he hadn't of been so efficient. Richard was very friendly and helpful and we would definitely recommend him to anyone. Thanks again Richard we really appreciate it.

Outstanding service today, I called due to an issue with the heating, engineer came out same day, good communication, letting me know when he was due to arrive. Adam the engineer was very professional and sorted the fault which was much trickier than anticipated. Thanks again, definitely would recommend.

Richard and Zak were great, fixed boiler which looked like beyond saving. Thank you so much! Richard has been here multiple times now in the past couple of years, it is a very old boiler, and every time he does his job with care and efficiency. Thank you again!

Disgraceful. I was hit in my sons first car, his pride and joy, by Gasway engineer Allen Web driving like an idiot and cutting into stationary single lane traffic coming off a roundabout. Messed up my boys right driver wing with £400.00 damage. Allen took liability at the scene and apologized profusely. Now Gasway are disputing the liability claim saying I was at fault - whilst stationary! Cannot believe a reputable company would be so underhand. Disgusting corporate unaccountability. We will be taking matters further. Gasway... Full of hot air and don't care. Certainly wouldn't trust them in my house!

Disgraceful

Disgraceful. A Gasway van, driven by Alan Web hit my son's car last November, coming off a roundabout overtaking stationary cars and cutting in in front of us, taking the wing out. His first car, pride and joy. Mr Web accepted liability but the company's insurers never responded when we contacted them. Went through our insurance to claim and Gasway disputed. Cost us £400.00 to repair the damage they caused. Unacceptable company behaviour.

Very polite person

Very polite person, very talkative.

Would never recommend this company!

Not a good experience at all!. The engineer who arrived at my house on the 27/02/2026 - 11:30 ish, was very rude and impolite from the very beginning in phoning to confirm he was on his way to being very sharp and abrupt in answering general questions that I have. Very dissatisfied to say the least. This is definitely a complaint which requires full investigation!!

Totally unprofessional

I found the company Absolutely disgraceful. Unable to fix my boiler which was under a cover plan with Domestic and General, they accused me or a third party of interfering with the boiler, ouch!... Why on earth would I even attempt to touch boiler or have some else work on it when I was paying for a maintenance and service contact. What a cop out to not being able to repair the boiler, but worse still, Domestic and General accepted the word of a cowboy Gasway fitter than a loyal customer. Shame on on you Gasway.

A gas Safety check review.

A gas Safety check was booked for a specific day and time and they turned up and completed the job in a timely efficient manner. The engineer was pleasant and helpful and even allowed my dog to say hello to him to settle him down. I couldn't have wished for a better service!!