Dwellow Limited

I was a little sceptical at first, but it was extremely easy and user friendly. Fantastic all round

Great communication with a very professional approach. Cannot recommend highly enough. Thank you guys!

Fantastic app, very user friendly and effective.

I have booked 30 min consultation twice…

I have booked 30 min consultation twice now and both times they have been cancelled a short time before the appointment. One because the person was now travelling, the others because of no childcare. Why have the calendars open with dates if you can’t attend? If you can’t get to the first appointment what is the likelihood of installation on time? Update I had a call from the director who appologised. He then went out of his way to help and provide great impartial advice even though we are probably too far away for his company. Sometimes things go wrong but it’s how they get put right that counts!!

Sets the lead for others to follow

I am so glad that I found dwellow, and happily join the chorus of five star reviews. From an exploratory, non-binding, discussion with Ian that was pitched to exactly the level he judged right from my enquiry, to the fully functioning Vaillant aroTHERM Plus 12kW air source heat pump and associated system that he designed, I have been delighted. Ian exudes quiet confidence in his skills and experience and resolutely keeps his promises. Vitally, so does his cheerful and efficient team keep theirs. If they say they are going to arrive at 8:30am despite a two and a half hour drive first, you'd better be ready (I was) because that's when they will turn up. Every day for the week required and a few more days to handle some unexpected snags. Never once did I worry or waste my time. The quality of installation is top notch, the coefficient of performance bang-on where it was estimated, and equally indicative of proper heat loss calculations and correctly sized radiators (but able to keep microbore piping), the house we have expensively heated with LPG for 20 years now has a warm embrace that's been absent before. No more hot and cold spots. It just feels 'right'. As with any technical installation there will be unexpected challenges but each of these was expertly handled. Ian and team did a great job of keeping me informed, but reassured and worry-free. This is both an art and a skill founded on ownership that was great to feel. In fact, if I was asked to think of one word to describe the experience, that would be it. Ownership. Everyone owns their responsibilities and wants to deliver success. Well done, dwellow. You set the lead for all others to follow. Steve

Exceptional service with a personal touch

I had been looking to have a heat pump for my home for some time. I had done a lot of research. I had surveys and quotes from other companies which left me unsatisfied. I came across Dwellow entirely by luck. My experience with Dwellow has been excellent. Starting with a punctual phone call from Ian and a detailed discussion, he initiated a new survey which was very thorough (Apex). My requirements were somewhat complex with new heating for the kitchen and 10mm microbore. Ian came up with individualized solutions, all the while keeping the budget in mind. The cost was vastly lower than others I had received. Once I approved the contract, Dwellow organised the installation quickly and did all the paperwork for permissions. The installation was done by Adam and Dave who were polite, extremely professional and very skilled in their job. They kept the house as clean as possible and kept us informed about progress and next steps right upto handover. A slight hiccup with the electrics was swiftly corrected. Dwellow offer a 2 year workmanship guarantee but Ian continued to respond quickly for support with tech. I really appreciated him talking me through some initial trouble shooting by short whatsapp videos. I highly recommend Ian and his team at Dwellow for anyone thinking of installing a heat pump ( and probably any other central heating)

Excellent experience from start to finish!

We had an excellent experience with Dwellow from start to finish. After making initial contact to enquire about Solar Panels, Ian provided us with a range of array and battery options across our roof and garage. He talked us through the pros and cons, answering all our questions whilst we settled on the products that suited our needs. The installation was very prompt and his team of installers were friendly and efficient, expertly getting the job done to a really high standard. I wouldn’t hesitate in recommending Dwellow and would certainly use them should we need their services again in the future.

Good experience

Great company that were willing to work hard with us on a tricky installation and didn't get up when the going got tough!