Myriad Heat and Power Products Ltd

My experience has not been good. Three visits with the same problem in last few months. Most recent arrived, reconnected a pipe I had removed to clear a blockage switched it back on and said fixed- unable to do any more. Stopped working 2 hours later. A genuine ETA partner fixed it in 2 hours and couldn’t believe the program settings. I’ll not be using again. They were pleasant enough but know little About ETA boilers and are very expensive for the unreliable quality of their work.

My 150kW biomass boiler was originally supplied and installed by Myriad, 8 years ago. It has been regularly serviced and maintained by them over this period. The service package has been customised to suit my own requirements, which is very helpful. In addition to the regular engineer service visits, I can receive excellent helpline support to assist me with my day to day boiler management. The services I have received have been reliable and quickly made available by expert heating engineers

speedily responded to a breakdown in the boiler and solved the problem. Spare parts were ordered and arrived on site within 24 hours. good level of expertise from their engineers. they are not cheap but when the service is so good, it justifies the cost.

Could do better. We have two systems and a 3 year sevice contract. Original sevice date was post-poned, later date required a part so waited 6 weeks for that, when the part came to be fitted, more parts were actually needed so now we are waiting again for those parts. We have no back-up system on that site so = no heating.

Reliable and punctual. Much better attitude this time around. The engineer was more engaged. Been using Myriad for a few years now and they are a reliable partner. Not cheap, but so far worth the money.

Had another full service by Lee carried…

Had another full service by Lee carried out today and was full of knowledge as always. A great asset to the team.

Lee Lancaster Professionalism when attending my site

Over the last 12 months Lee as carried out a monthly service program on my Herz Biomass Boiler, with a high level of professionalism and dedication with good sound advice on maintenance issues ant tips to achieve smooth running of said boiler. His professionalism and work ethic makes him a excellent ambassador for Myriad Heat and power.

I can't rate the company or the people…

I can't rate the company or the people ( Emma in Administration & Pete our Engineer) highly enough. Prompt, efficient, professional. Highly recommend

I can’t recommend Lee highly enough

I can’t recommend Lee highly enough. He has been out to help us a few times and really goes above and beyond. He does a fantastic job identifying and explaining any issues, answering questions and giving very practical advice and help. He’s available to talk through any issues and checks back afterwards. Lee genuinely cares about looking after his customers and appreciates how difficult it can be without heating. He does an important job extremely well. Thanks Lee.

Biomas Service

Pete arrived early in the morning and got on with the job :) Boiler stripped down, Pete took us through the job and what service is being done. Fantastic and really helpful to understand what does what. Thanks Pete and Myriad