Cotswold Energy Group Ltd

Very poor after service : Had my ASHP fitted 3 years ago and I have been calling and emailing since mid September to book an annual service. No one returns my calls or emails and I am told that I am on the list to be seen. Still no call back from anyone. If I could go to someone else to get it serviced I would but feel that for warranties to be valid I am stuck with Cotswold. They used to be a very good company, sadly not anymore . Very frustrating.

Waited three days for a sales person to call me. Was promised on a Friday I would be called. It's now Thursday and still waiting. Very poor. If that's an indication of their level of service then perhaps best to keep away. Such a shame. I had an installation put in last April by them and they were excellent.

I had my ASHP fitted a year ago. Whilst the engineers themselves are excellent and I think did a good job, the after sales care is very poor. I received poor advice on the number and size of radiators and returned several as there wasn't sufficient room in the house for them! It was agreed that I would be credited for these against future services but this seems to have been conveniently forgotten so I am now several hundred pounds out of pocket. I will of course pursue this, in court if necessary. I also now believe that I paid far more than average for the system; at the time I trusted the good name of the company but I think was taken advantage of. The previously reasonable customer care department has been outsourced to a call centre with telephone lines mostly engaged and no one with any clue on the end of the phone when you do get through. I do hope that Cotswold Energy read this and other reviews and do something to recover their good name.

Disgustingly poor after care. Error on certificates meant we couldn't register for a solar tarrif for months. 7 months later the issue is still unresolved and contacting anybody is just a case of being passed from pillar to post. 4+weeks between emails with staff who clearly have no clue on solar systems. Avoid !

Cotswold Energy Group recently installed solar panels and replaced old storage heaters and insulation on our property with new efficient models . All the work was done quickly and we were left with a clean house which is warmer and uses less energy. It was a good and efficient service that we were very pleased with and can recommend .

We would highly recommend

Thank you Dan & Liam for installing our heat pump. They were at our property all week and they worked extremely hard all of the time. Polite, professional and friendly. We would highly recommend them. Thanks again! Shelli & Dean

I had a bathroom fan installed

I had a bathroom fan installed. Problems from start to finish. The fan has failed because it filled with water. The pipe is so long it just fills with water and comes back into the bathroom. They don't reply to emails and their phone line quality is poor. Not happy!

I have sent over 50=emails etc no reply

I have sent 35 emails, telephoned numerous occasions to obtain my handover documents for my heat pump installed last year, I was told a few weeks ago that they would be dispatched that day but still waiting. Absolutely no response to any of my calls or emails, something not right here Still had no reply now sent over 50 emails I am unsure of what to do now

I had my solar fitted in January and…

I had my solar fitted in January and waited until now to leave a review. The company were brilliant even though I got a grant via the Eco scheme the work that was completed was to a high standard. I had one small problem when I had a power cut but otherwise this summer has been brilliant and I’m impressed with the whole system. The girls in the office were brill and handled any questions and arranging skips to the scaffolding. Ben came out to survey my property then it took a couple of days to install and all paper work completed. The whole team worked hard and Dan the electrical installer moved some of the wiring so that I wasn’t seen, nothing was too much trouble for him. All in all a very postive experience from start to finish. I would 💯% recommend this company. Thanks to you all once again.

We are still waiting for solar panels…

We are still waiting for solar panels to be connected 6/7 weeks after initial installation (amongst other issues). Very poor service with very slow replies to any correspondence. Not happy.