Eco Partners Ltd

Eco Partners gave me very clear information about my solar sytem and what was needed to replace the Envoy. There was no pressure to proceed, just clarity of what was involved including the cost. An engineer arrived at the agreed time. He was outstandingly pleasant, informative and considerate. He made sure everything was as I wanted it and that it fulfilled my expectations and needs. He checked everything diligently. I cannot recommend him highly enough. Richard Brock

We were persuaded to buy a battery for our solar system by their salesman... which has turned out to be a total waste of money. Based on it's initial performance the battery would take 26 years to pay for itself, which is bad enough. However, the manufacturer installed bug-filled software on our system (remotely) in August 2024, which has caused numerous issues, the system started importing energy at night to charge the battery, the battery stopped discharging below 30% and after a "temporary" fix in November 2024 the system now uses 25% of the battery capacity simply to run... which Enphase say is normal. The customer support initially simply passed on our emails to the manufacturer and were not interested in providing updates... because the manufacturer has NO interest in them as a small insignificant player. They closed out our "Fault No." on their system without telling us and 18 months since the problem was created by the updated software they have said there is nothing more they will do... so not just a waste of money but a waste of time too. There are many other better companies you can choose in this industry. ----------------------- The Ecopartners response is misleading, I have explained to them why their assertion on improved reporting is nonsense, as levels imported from the grid have increased (x20), but as they don't understand the problem, they have embarrassingly stood by a flawed explanation. maybe that's a lack of moral fibre. 10,000 customers and only 8 positive reviews !!! lol.

My very high expectations were exceeded. The team; Were always on time (even in the snow and ice!) Helped me understand in simple terms what they are doing. Got on with it! Were always proud about their work. Cared for my home. Were very approachable, even to my rescue dogs (one of whom is a psychopath!) I cannot recommend them highly enough!

I had decided to install a Power Wall and contracted Eco partners to ask their advice and for the options open to me. The person I dealt with was very knowledgeable and quickly sent information, recommendations and costs which I had struggled to get other companies to provide. Having made the decision to proceed Eco did the planning and paper work and agreed an installation day which they met. The engineers went out of their way to explain what they were doing and ensured we were happy with the installation as it progressed. I would recommend Eco Partners as the first stop to anyone looking to install green energy products.

After an extensive research into solar energy options, I received three different quotes. During this process, I had several discussions with Bobby Chand, a director at Eco Partners. His focus on customer service and ability to convey accurate information impressed me. This gave me the confidence to opt for Eco Partners to supply and install. Although their pricing was not the lowest among the options, I felt I was getting value for what is a considerable investment. Taking the next step, I contacted their sales representative, Richard, and placed the order. I went for 2x12 Panels arrays with Enphase micro inverters with a Tesla Powerwall, the Eco Partners team arrived and over the next 2 days completed the installation smoothly. Even when faced with on-site adjustments, the team, Jake, Isaac, Andy, and Tom, led by Julian dealt with these in their stride. The finished installation is excellent, and I am pleased with my choice of equipment and supplier/installer I have no hesitation in recommending Eco Partners, their professionalism, attitude and focus is terrific and their installation team are outstanding.. A job well done, and my sincere appreciation goes out to Eco Partners Thank you

Customer support is an embarrassment - Many other better companies in this industry

We were persuaded to buy a battery for our solar system by their salesman... which has turned out to be a total waste of money. Based on it's initial performance the battery would take 26 years to pay for itself, which is bad enough. However, the manufacturer installed bug-filled software on our system (remotely) in August 2024, which has caused numerous issues, the system started importing energy at night to charge the battery, the battery stopped discharging below 30% and after a "temporary" fix in November 2024 the system now uses 25% of the battery capacity simply to run... which Ecopartners say is normal. The customer support initially simply passed on our emails to the manufacturer and were not interested in providing updates... because the manufacturer has NO interest in them as a small insignificant player. They closed out our "Fault No." on their system without telling us and 18 months since the problem was created by the updated software they have said there is nothing more they will do... so not just a waste of money but a waste of time too. There a re many other better companies you can choose in this industry. ——————————— The response from Ecopartners is inaccurate and misleading… the system originally imported a negligible amount of energy, but now imports 25% of the batttery capacity. I was told that they would normally replace the battery in this situation…. But have refused to do so.

Work OK but disrespectful

We had aircon fitted which I wasn't present for while the work was done. At first all seemed to be fairly tidy inside the house apart from the hole I'll need to fill next to one of the units. More annoyed at the lack of respect from the workmen, whilst I expected mess outside, where they actually managed to use a bin instead of the obvious black waste bin which contained bagged waste and a plastic bin liner they chose the obvious green waste bin situated next to it not just to throw packaging but whatever white gunk which I am still trying to scrub off the sides. Not the first time this company caused me an issue but it will be the last.

Happy Customers Since 2012

We have been customers of Eco-Partners since 2012, during that time they have monitored and maintained our array. Occasionally they have highlighted an issue and rectified it promptly under the maintenance agreement. This summer we decided to extend the array onto our flat roof extension. Eco-Partners were the obvious choice. The installation was undertaken promptly, efficiently and tidily. Eco-Partners are easy to contact by email and telephone, and if necessary return calls and emails promptly. We are very happy with the service and support we receive from Eco-Partners and look forward to many more years as their customers

Reroof, solar and battery.

We have just had our reroof, solar and battery completed by the guys from Eco Partners and we are absolutely delighted. The work was done to our requirements and included installing TLX Gold insulation, in roof panels to 3 elevations, replacing the guttering, soffits and facias, installing a battery with 3 MPPTS and EPS. The standard of workmanship is excellent and the whole job was carried out with care and consideration. All in all.i would highly recommend Eco Partners.

Contacting ECO Partners

Each time I have called ECO partners the people I have spoken to have been friendly and very helpful. When we have needed help with problems they have been dealt with speedily and efficiently. So often when you call companies today, it takes ages to be put through to the right person, whereas getting in touch with a friendly voice at ECO Partners is easy. Thank you for all your help and I can highly recommend this company.