City Technical Services (UK) Limited

Disgusted today. Been in waiting all day up at 9. And by 5pm still no gas engineer to do my council boiler check. I call office. Engineer was at property and no access. I’m sorry but he was not here. I was watching for him all day and have no engineer on my ring door camera today. And I do have a working doorbell linked to Alexa who announces someone is at the door. No wonder rating is 2.7. Raging.

I would like to leave a very positive review for Lee Rotchford, an engineer from City Technical Services Ltd. He was extremely friendly, professional, and approachable. He quickly identified the issue, replaced a part in the boiler, and everything started working perfectly again. He also managed to fix the radiator in the bedroom and make it properly hot — something other engineers had not been able to do before. I am very happy with the service and would highly recommend him. Thank you!

Cannot begin to describe how disgraceful, disrespectful and unprofessional this company are. An “engineer” came out emptied an expansion tank but missed a leaking pcv valve and a dangerous defect. In addition he touched my radiator and caused it to leak. The company are refusing to sort the leaking radiator as apparently it’s “ my word against theirs”. In addition, Emma the manager was extremely uncourteous and failed to try to resolve the situation. When challenged about her mannerism being unsatisfactory she said “ I know, but we are going round in circles here”. My opinion is that surely any manager and indeed company should work with the customer to resolve issues and help alleviate and diffuse situations not admit to being rude and challenge customers further. It’s too late for me now but my advice would be for all going forward to avoid this distasteful company. Wish I could give zero stars.

I'm not sure where to even start. Poor communication, slow supply chain (I could personally source the parts significantly faster than them) & unhelpful engineers who sometimes turn up. Unfortunately been forced to use them due to Scottish Power boiler care. Avoid if possible.

Someone come out to do a SERVICE. Instead takes a part that he says is not working to leave a family run home & full time workers with no hot water told we will have the part next day. Get a call to say they don’t have the part & wont know when they will have it & continue to leave us with no hot water. After all we had warm water till this worker came out. As I said to them why not take a photo of the part we need instead of leaving us in this situation. Poor service.

Sorted a problem but a £50 Vango went…

Sorted a problem but a £50 Vango went missing on the same day. Sketch couldn't look at me. Should've known better really.

We had a lovely engineer out called…

We had a lovely engineer out called Keiren and another lovely engineer called Calum these to lads identified the problems over 2 days spot with their work and treated me with so much respect both of them they definitely deserve the credit thank you lads From Joan

Cowboys Rosehill housing association…

Cowboys Rosehill housing association uses this firm 6/1/26 we let them in to service the boiler it was condemned because of carbon monoxide leaking into the floo so it was switched off 8/1/26 Steven came with the part to fix it after the part was put in he said that's you Mr logan all fixed boiler is fine now then left great I had heating and hot water after 2 days . Steven came back 10 minutes later and asked if he could look in the boiler as he thinks he left a tool in it he found the tool then said Mr logan you can't use the boiler sorry a pipe going to the floo is broken I asked when would if get fixed his reply was don't know they'll have to order the part I asked well I've not had heating or hot water for 2 days I have a lot of health issues including vascular disease and low grade cancer he said they'll supply electric heaters later that night they handed in 2 small heater for a 5 apartment. Fri 9/1/26 I phoned city tech to see how long it would be to fix the boiler they said we're pushing for mon 12/1/26 if not it should be Tues as they're waiting for the part to arrive , mon 12 nothing phoned them again the part hasn't arrived 13/1/26 phoned again still no part arrive got a phoned later on that day they'll be out they've got the part it will get done first thing tomorrow 14/1/26 I surely will NOT RECOMMEND this company unless you want to live in an igloo for 9 days 😡😡😡😡😡😡😡😡😡🤡🤡🤡🤡

Great service from your engineer…

Great service from your engineer Fraser. He’s an asset to your company. Annual boiler service carried out today. Fraser arrived when I’d been told he would. Very polite, and respectful of property. Friendly and professional. Explained exactly what he was doing and detailed testing results to me. Very efficient service. I’ve had several annual services carried out by this company and have been happy with their work every time.

I would like to leave a very positive…

I would like to leave a very positive review for Lee Rotchford, an engineer from City Technical Ltd. He was extremely friendly, professional, and approachable. He quickly identified the issue, replaced a part in the boiler, and everything started working perfectly again. He also managed to fix the radiator in the bedroom and make it properly hot — something other engineers had not been able to do before. I am very happy with the service and would highly recommend him. Thank you!