Cozy Home Solutions LTD

Had a great experience with Cosey Home Solutions. The lads were sound from the first visit, no pushy talk, just straight answers and proper advice. The install was done really neatly, quicker than I expected, and they cleaned up after themselves too. Panels are working brilliantly and I’ve already noticed my bills dropping. Honestly couldn’t fault them. If you’re thinking about getting solar, these are the people you want.

One of their so called sales assistants verbally abused me when I opened the door to a sales pitch . I attempted to politely inform them I wasn’t interested in solar panels but was sworn at. I reported to the company and shared footage of the incident, they told me they were miles away and couldn’t come back to apologise but they actually were across the road still so clearly the attitude and sales practices are taught from above , as they seem to be quite happy to lie about their whereabouts. They have no ID, no lanyards, no branded clothing and no leaflets and should have better credentials. Highly unprofessional company , also not the smartest as they pressed the ring doorbell so they must have known there was footage EDIT - after dealing with a member of staff yesterday who, quite frankly, didn’t really deal with my complaint professionally , I left this review so that someone more senior would have visibility of this. I have since spoken to the business owner who was appalled at the way his staff have dealt with the whole incident (as well as the incident itself of course). He was approachable, honest and accommodating and took action following my feedback. He even took the time to send me an apology gift which I wasn’t expecting and I did not request but it goes to show that a business isn’t always as bad as the people representing it.

Had a great experience with Cozy Home Solutions. From the start they were straight-up honest, no pressure, no salesy stuff just proper advice. We decided to go ahead with solar and the whole thing was easy and stress free. The team turned up on time, did a solid job, and you could tell they actually cared rather than just trying to sell something. The system’s working great and we’re already seeing the difference. Would definitely recommend cozy home solutions to anyone thinking about solar or home upgrades.

They knocked on my door claiming they were installing solar panels on the road next to mine and were providing quotes in the local area. The following day he arrived 1 hour and 10 minutes late, by which point we were no longer available. When I queried the delay he stated it had taken him 2.5 hours to get here, which contradicted the earlier claim that they were already working on the next road over. Based on this experience I found the approach unreliable and misleading. I chose not to proceed and would advise others to be cautious.

Absolute joke of a company, highly overselling their systems and then knocking money off of their sales reps when doing commissions - they lie to their reps and their customers - is it a surprise the only other review is from the ceo of the company ?

Had a solar assessment with Cozy Home…

Had a solar assessment with Cozy Home Solutions earlier on this week. The representative (Andre) arrived on time, explained everything thoroughly about the company and solar panels. I decided to go ahead with the solar panels and the office have been brilliant with keeping me updated regarding the install time and what’s going on. Looking forward to getting my panels installed.

recently used Cozy Home Solutions and…

recently used Cozy Home Solutions and had a really positive experience. From the first contact, the team was friendly, professional, and easy to communicate with. They took the time to explain everything clearly and made sure I understood the options available before starting the work. The quality of the work was excellent, and they paid great attention to detail. They were punctual, respectful of my home, and left everything clean and tidy once the job was finished. It’s clear they take pride in what they do. Overall, I’m very happy with the service and would definitely recommend Cozy Home Solutions to anyone looking for reliable and high-quality home improvement services. I wouldn’t hesitate to use them again in the future.

Illegal cold calls to TPS listed number

I've been getting repeated illegal calls to my TPS listed phone number about replacement windows and doors. After multiple requests to stop calling me I feigned interest. The person that called back after that was "Jay" from "Cozy Home Solutions". When I explained that the original call was illegal I got a torrent of abuse back from him.

Great service & follow-up support

The Cozy Homes team delivered a fantastic presentation explaining how solar could be used on our property, giving us clear guidance on where panels would be placed, the power-generation and the potential savings that the panels will deliver to our property. Installation took place less that a week after agreeing to move forward, and the team handling the installation were polite, professional and tidied up after themselves. We're just under 2 weeks in from installation, and if the app supporting the system is to be believed, we are managing to run the house almost entirely off of Solar (in February!) with the exception of a short period of battery charging in the early hours of the morning. Aftercare has been very good, and I am confident that if I go to the team with any issues I am facing, they will be resolved promptly.

Being a sceptical person

Being a sceptical person, I was both happy and relieved with the outcome of my Solar panel installation. Adrian was 10 minutes late, however, he more than made up for it with a detailed explanation and a suitable price. The fitting team arrived on time and as promised completed a wonderful installation with no hiccups. I will for sure recommend Cozy Home Solutions to anyone that needs satisfaction. Ade