Urbn Solar Ltd

After contacting other Solar companies to try and help us sort out an issue we had with solar panels & batteries on a house we had purchased and them not contacting us. Urbn were recommended to us, so i called and within 10 mins of speaking with a nice lady on the phone Jordan called me back. He listened to our problem and said he would be able to help, we booked an appointment and he arrived on time with a text notification 20 mins before arrival. 1hr 30 mins later Jordan had it all sorted and working like a dream. He explained everything, talked us through the app. Now we have found Urbn we shall be using them from now on for all our service needs for the system. Defo recommend to anyone who is on the lookout for a solar panel/batteries system, you will not be disappointed. Not pushy, very knowledgeable and friendly. Thank you so much Jordan for sorting it.

Very satisfied with this solar energy company — responsive staff, neat installation, and excellent performance so far.

First class, friendly service from start to finish. Competitive price, lots of advice, attention to detail. The Urbn Solar team is small but perfectly formed and handled everything from scaffolding to electrics within the team. And I am so pleased with my system. Very happy to recommend Urbn Solar,

Following a good experience on a Solar installation I received the opposite experience on an A/C installation. A job that started but was never finished, in fact the team were only on site for one day. A combination of the wrong units being delivered, an unfortunate injury (not connected with the job) and illness resulted in the job not being completed. The worst part was the lack of communication from Urbn Solar with me doing all the chasing by phone, text and email with no, or very little response from Urbn. Long story short I felt ignored and neglected. Contracts were originally for the job were agreed early July for starting 21 July. The job was cancelled by Urbn 8 Oct and the refund only received 4 Dec. I would like to be able recommend Urbn based on my first experience but given my second experience, especially the extremely woeful communication and being neglected I can't.

From start to finish, the Urbn team have been fantastic. I had particularly inverter requirements that they adhered to. Their quote was very acceptable and the installation team were considerate, polite and kept me informed throughout. I highly recommend Urbn.

Great local company

Overall these guys are great, very efficient, knowledgeable and trustworthy and it's nice to support local companies. Our installation has not been straightforward, including not being able to to install as many panels as initially anticipated, some of the panels were going on a flat roof and are placed on a slant so are somewhat visible from the front of our house (which we weren't made aware of beforehand), within the first 24 after set up - the system surged the power of our house and we lost full power, and then more recently the system has not been working/syncing with our meter. Installing solar panels has been more complicated than anticipated, but Urbn Solar are very responsive and have done a great job to come out and to fix any complications or issues we've had, and it's all up and running great now.

Highly recomended

Having had a great experience with our 1st solar install using Urbn Solar we felt confident enough to book a second at home plus a large one at our business premises. The owner goes above and beyond and despite issues with the 'kit' on our second home install (not Urbn Solars fault) he is working to find a solution despite the manufacturer being less than helpful. Truly a company you can trust

So pleased with my installation

So pleased with my installation. After having an installation done by Urbn Solar I can honestly say they couldn’t have done more. Already saving and looking forward to seeing what it can do in summer

Thank you

Thank you. From start to finish you guys have been great. Installation looks spot on and looking forward to saving a fortune!

Think twice about paying large deposits to this company!

In August 2024, Urbn Solar installed a 10 Kw solar system to our property, and apart from not being told that it wouldn’t work during a power cut without an Automatic Changeover Switch (which we then had an additional fee to pay for), on the whole we have been very pleased with the installation and performance of it. Having told the owner when placing our order, that we wanted to be 100% self -sufficient, which meant that we wanted to change from a gas boiler to an electric one, the owner again failed to inform us (until after the solar system had been installed) that the solar system wouldn’t generate sufficient power to run an electric boiler to generate heat to radiators in the event of a power cut. This was important to us, as in the past, we have had one power cut a month during the winter period, lasting from minutes to hours. As my husband and I are elderly, we did not want to be without heating for long periods in the winter months during power cuts, and wanted to move away from expensive gas bills and take advantage of the power generated by our solar system. When we asked the owner for alternative options, he suggested Air Conditioning Units which could heat as well as cool. As we were also told that the system would also run at least one of the AC units during a power cut, we thought this seemed like a good alternative and asked for a quote. This was in the middle of October 2024. Having been given the quote, we were told that the work could be carried out the following week. We were asked to pay a large deposit (over 50% of the price quoted), which we paid immediately. Then . . . . NOTHING! The work was never carried out, despite numerous requests for them to tell us when the work might be done. In January 2025, we finally requested that our deposit be returned. Originally, Urbn Solar agreed to this, then changed their mind, then totally ghosted us – not responding to phone calls or emails. In March, we set the ball rolling to recover our deposit through the Judiciary system. Our hearing was just over 2 weeks ago, where the judge, having read a letter from the company (as they hadn’t bothered to turn up in person or send a representative) found in our favour – ordering Urbn Solar to pay a specified amount to us by a specific time and date. This deadline has since passed and guess what . . . no money! Consequently, we have applied to the Judiciary system to commence enforcement action. Can you trust a company who will treat their customers like this? Come on Urbn Solar, do the right thing!!!