Infinite Energy Home Ltd
Newport
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It’s been nearly a year since Infinite Energy installed our solar battery system. Mark, Tom and the rest of the team have been totally professional, which makes me happy to know there are still good trades providing excellent service in the UK. I wanted a system that would provide off grid back up if we had power cuts and batteries that would provide enough power for 80% of our needs. The system is from Growatt with 2x5kWH batteries and a solar array of 4.1KW with off grid switching for power cuts and additionally the team installed a Zappi car charger. The system works perfectly with excess electricity being sold back to the grid even in the winter months. The off grid part has also worked perfectly switching seamlessly over to the batteries on two occasions keeping the lights and heating running when the rest of the street was in the dark. Annual savings approximately £1000. I would definitely recommend Infinite Energy for your solar installation.
We are delighted that we found Infinite Energy. From start to finish they were professional, efficient and helpful. They installed a new inverter and battery by Sigen quickly and neatly. It is working brilliantly. Combined with Octopus’s cheap night time rate we now charge the car, run dishwasher and washing machine for very little cost. I am recommending Infinite to all my friends and neighbours.
Installation I recently had solar panels and a battery system installed by Infinite Energy, and the whole experience has been excellent from start to finish. The installation was smooth, the communication was clear, and the workmanship was top‑tier. A special mention has to go to Tom Forster, whose advice genuinely set Infinite Energy apart. Tom took the time to walk me through not just the current setup, but also a realistic and cost‑effective upgrade path for the future. His guidance helped me make informed decisions without any pressure or upselling — just honest expertise. That kind of clarity is rare, and it made a huge difference. If you’re considering solar or battery storage, I’d strongly recommend Infinite Energy, and especially Tom. His knowledge and straightforward approach were invaluable, and I’m confident I’ve ended up with a system that’s both efficient today and ready for whatever I choose to add later.
I had the good fortune of finding Infinite Energy Group whilst I was researching solar for our property. To say that Mark was a breath of fresh air amongst a number of incredibly pushy and sometimes aggressive sales people is an understatement. Mark visited, he answered every question I had. He provided a detailed quote and that was that. At that point we weren’t in a position to move forward- absolutely no pressure from Mark, I didn’t hear from him again until I made contact to say we were ready to progress a year later. Mark checked the quote, re-issued it - the price had actually decreased slightly. The installation was absolutely hassle free, we had 26 panels and batteries. We were up and running quickly. The team were incredibly tidy and respectful of our property. I would not hesitate in recommending this company, they were fantastic from start to finish.
Great service and competitive pricing. My install was 10 solar panels and an 11kwh battery and it has already saved me so much money and a double benefit is infinity advised me to change my tariff with Octopus so im on a very cheap night time tariff to change my car and now im on a SEGs agreement which means I get paid by Octopus to export my surplus energy.. so a double benefit. They guys worked so hard in pouring rain and it was all hooked up in 1 day. All the bird nets are all in the price. I highly recommend Infinity Energy and you'll be very satisfied with their service.
What customers say on Trustpilot
Brilliant installation and service througout. A must use Solar or Battery installer.
Following multiple searches and online and in person visits I selected Infinity Energy Group to install my Tesla Powerwall 3 system. This included 23 premium solar panels and two batteries and I’m extremely happy with it. From the initial consultation right the way through to completion and commisioning it was faultless. The system works flawlessly and the Tesla app makes it easy to track everything. Best of all my January electric bill in the first month was less than one quarter of what it was without the solar and battery system, I look forward to the spring and summer months. Even in overcast conditions energy still gets generated and stored which I wouldn't have expected. I would highly recommend Tom and his team with the Infinity Energy Group and the Tesla Powerwall system. The only criticism is everytime the sun comes out I'm checking the Tesla app to see how much energy I'm generating.
Chose Infinite Energy because Mark made…
Chose Infinite Energy because Mark made a great first impression — knowledgeable and not pushy. They weren’t the cheapest, but I felt confident. Installation went in just before Christmas and initially seemed fine. Once the balance was paid, support dropped off. I discovered the batteries were discharging into my Zappi EV charger — a known issue that wasn’t explained. I was promised a call to help resolve it, which never happened. I ended up fixing it myself by putting the Zappi on its own consumer unit, costing an extra £600. I later asked for a quote to add two panels. The price was extremely high. I got four independent quotes — all were at least £400 cheaper, and I eventually had four extra panels installed for less than Infinite Energy wanted for two. Other issues included flickering house lights when charging the EV, the Zappi getting soaked during installation (caught on CCTV), cables taped together behind the consumer unit, poor isolator positioning for future batteries, incorrect advice on RCBO requirements, and a burning smell under battery discharge until upgrades were made. A £250 goodwill gesture was offered, but it doesn’t come close to covering the additional costs. Good sales experience, but poor after-sales support and overpriced follow-on work. Customer service felt excellent — until the bill was paid. There is a lot of misinformation and misleading statements in infinite energy’s reply therefore I’ve reduced the rating further to one star. The matter is now closed from my perspective
Recommended to me by a very good…solar energy panels, ev charger + batteries
Recommended to me by a very good friend, very professional, efficient and has all the answers. I recommend them on to you.
Exceptional
I recently had the pleasure of working with Infinite Energy Group, and I must say that my experience was nothing short of excellent. From the initial consultation to the final stages of installation and beyond, every interaction with the company reinforced my belief that I made the right choice in selecting them for my project. I would like to provide detailed feedback on the aspects of their service that particularly stood out to me, highlighting the exceptional qualities of the company and its team. Exceptional Quality of Work: First and foremost, the quality of work delivered by Infinite Energy Group was outstanding. Every aspect of the installation was executed with precision and care. The attention to detail was evident throughout the process, from the initial assessment of my property to the careful planning and installation of the energy systems. The team demonstrated a deep understanding of the technology and its application, ensuring that everything was done to the highest standard. The end result speaks for itself; the system has been functioning flawlessly since installation, and I am extremely satisfied with the outcome. The quality of the materials used and the craftsmanship displayed by the installation team were both top-notch. It is clear that Infinite Energy Group takes great pride in the work they do, and this commitment to excellence is reflected in the final product. Professional and Friendly Service: One of the standout aspects of my experience with Infinite Energy Group was the exceptional level of service I received. From the very beginning, the team was incredibly easy to deal with. They were approachable, friendly, and always made me feel like a valued customer. At the same time, they maintained a high level of professionalism in all of our interactions. The team was always willing to go the extra mile to ensure that I was comfortable and informed at every stage of the process. They took the time to explain the details of the installation and answered all of my questions with patience and clarity. This level of customer service is something that can be hard to find, and it made a significant difference in my overall experience. Rapid and Responsive Communication: Communication is a critical aspect of any project, and Infinite Energy Group excelled in this area. I was consistently impressed by their rapid response to any questions or concerns I had. Whether it was a query about the installation process or a question about the system's functionality after installation, the team was always quick to respond. This level of responsiveness was particularly reassuring, as it demonstrated the company's commitment to customer satisfaction. They never left me waiting for answers, and I always felt that my concerns were being taken seriously. This open line of communication made the entire process smoother and more enjoyable. Post-Installation Support: One of the things that set Infinite Energy Group apart from other companies I have worked with is their dedication to post-installation support. After the installation was complete, I had a few follow-up questions and needed some minor adjustments to the system. The team was just as responsive and helpful after the installation as they were during the initial stages. They quickly addressed any issues and provided clear guidance on how to get the most out of the system. This level of ongoing support is invaluable and shows that Infinite Energy Group is truly committed to ensuring their customers are satisfied long after the initial work is done. A Company That Truly Cares: It is clear to me that Infinite Energy Group is a company that genuinely cares about its customers. Throughout the entire process, I felt that they were not just interested in completing the job and moving on to the next one. Instead, they took the time to understand my needs and worked closely with me to ensure that those needs were met. Their customer-focused approach is a testament to the values that drive the company. They take pride in their work and are committed to delivering the best possible experience for their customers. This level of care and attention is what truly sets Infinite Energy Group apart from other companies in the industry. High Recommendation: Based on my experience, I have no hesitation in highly recommending Infinite Energy Group to anyone in need of energy solutions. They have proven themselves to be a reliable, professional, and customer-focused company that delivers excellent results. Whether you are looking for a new installation or need support with an existing system, I am confident that Infinite Energy Group will exceed your expectations. In conclusion, my experience has been overwhelmingly positive.
Highly recommend Infinite Energy...top class service
From start to finish, Infinite Energy were a pleasure to deal with. Nothing was too much trouble for them and they were very prompt, professional and efficient in assisting with our queries. Great staff who know what they are doing and they provide a seamless service throughout. Jackie and Tim - Naas Co Kildare
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