Inverness Glass Company Ltd T/A Cairngorm Solar Panels

This is our door now. Still waiting on it being resolved Issue with door has now been resolved to our complete satisfaction. A new door was installed yesterday by two very skilled and pleasant employees. The office staff that handled this complaint must be some of the most pleasant individuals you would ever want to have in your business. So well done to all at Cairngorm

We were surprised to see 2 negative reviews of this company, our experience has been 100% positive. We have recently had a new large kitchen and utility room installed by Cairngorm Kitchens and we have been extremely impressed with the whole team. We were warmly welcomed in the showroom and the designer took note of our requirements and gave us a good idea of what Cairngorm could do for us. She visited our property to measure up and listen to our wishes. She then produced a very well thought out design which maximized our floor space and still provided much more storage than we previously had. We opted for supply and install and we were very impressed with the whole package. We had frequent phone calls from the project manager to keep us informed of what was happening next and make sure we were happy with progress. Some of the tradesmen were employed by Cairngorm and others were sub-contracted but everyone involved turned up when they said they would, worked efficiently and cleared up every day. The main installers were amazing - friendly, efficient, tidy and unobtrusive. Everything was very well project managed and it only took 2 weeks from start to amazing finish, including decorating. We were then given 6 weeks to 'live' with the kitchen before the designer made a final post installation visit to make sure we were 100% happy with everything. The quality of the units and appliances is just fantastic. Everything fits perfectly and the finish is faultless. It was expensive but in this world you get what you pay for and it was worth going for the supply and fit option to minimize the disruption and have a superb kitchen in a very short time. We cannot fault this company in any way and we can heartily recommend the Cairngorm Kitchens team.

EXCELLENT - from start to finish. Our experience was wonderful, from the help/advice from Martin to the boys who fitted the doors (apologies forgot names), punctual, polite, tidy, to Jacek who came to do mortar work and Anya who answered all queries. 100% recommend this company - worth every penny.

We recently had two windows fitted at our commercial premises into double block concrete walls. The guys did an excellent job in what was a complicated job. They carried out the work quickly and to a very good standard. The internal finishing's were also completed to a high standard. Very happy with the work from Scott and his team.

We first approached the Cairngorm group in August 2015 to explore the possibility of them supplying us with a new kitchen and utility room. The sales staff were very attentive, and on the surface were switched on, very personable, offering to come out and survey our kitchen and were swift to provide us with design ideas and computer generated diagrams and quotations. We were even invited to an open evening to be wined and dined in their showroom and meet their directors. We finally placed our order, and paid our deposit in December 2015 with a delivery date booked for early April 2016. The kitchen arrived on the agreed date after preparation work prior to installation. We chose our own team of installers, as the Cairngorm group’s quotation seemed over - inflated. We also selected our own worktop supplier who was considerably less expensive than the Cairngorm option for the same product. As we started to install the kitchen we noticed there were some errors on the order and that some of the items had not been ordered the correct size, and or damaged or simply had not arrived. We alerted the sales person we were dealing with, first by phone and then by email, and updated her on a daily basis of the items missing/damaged as the boxes were opened and fitted. The Cairngorm group responded first saying it was not their error, but later agreed the items were indeed on our contract and that they would order the missing goods, and that we could expect them within a two week time frame as they had deliveries from their supplier every two weeks. Two weeks came and went, more phone calls and emails….Three weeks, one month…. Totally frustrated we made a visit in person to their showroom to discover what the hold up was. They made the right noises and said that they had assigned someone to deal with our complaint, however it has taken them 11 weeks to finally deliver the goods that were missing from our order, and this was only after a formal written complaint and the threat of legal action. No explaination as to why the delay and no apology. We also discovered a string of mathematical errors, even though their quotes are computer generated (or so we thought, as I have since discovered the final discount deducted from the order is manually generated by the person who is inputting the figures). They also failed to deduct the correct amount of money from updated contracts for goods they could either not supply or we had changed, and were only found out when fortunately we had kept a catalogue print out of a particular items price and saw that only 3 items had been refunded instead of 4! I wrote to the company director flagging up these errors and am saddened to report there is no integrity within his company in upholding what their sales person agreed with us, even though we have a paper trail and proof as such. We would urge any of you who are considering ordering a kitchen through this company to ask for a full breakdown of your kitchen so that all the figures are transparent, keep every email that is sent to you and make sure the discount quoted to you in their showroom is the actual discount given on the final quotation before you sign. In addition if you, or they change anything on your original contract, insist for a full breakdown of the new contract you are signing and do not take it in good faith that the salesperson you are dealing with will not make mistakes, but more importantly will rectify those mistakes. If you are looking for a company who offers good customer service and is able to communicate with you and is efficient, then this is not the company for you. However, we can’t fault the product they supplied us, as it is of good quality. We firmly believe in giving local firms our business rather than the big nationals. It is a both a pity and somewhat surprising that a family business is not more approachable and pro-active in dealing with customer complaints efficiently.

Cairngorm Group. Shocking Zero customer after care

Everything started great but 16wks of hearing nothing I phoned them up. The female who answered could not find my order, they had received 15% as a deposit. She asked if she could phone me back, which she did 15mins later. Wouldn't you know my order just arrived that morning. My door & side panels were installed on the 9th September. I had to leave it till the silicone dried. Two days later I wiped it down. The joints in the panels were a mess with excess silicone. I sent the photos to one of the owners a Scott Dowling. He never replied, still hasn't. I contacted their representant Stephen Hobban. I told him how disappointed I was in their lack of care for customers. I told him about Scott Dowling ignoring my email with photos. Stephen had just arrived at the office and was on his way to have a word with Mr Dowling and get back to me. Neither have, Yes I love the look of my door and considering what I paid I expected the finishes to be worthy of the thousands they were paid. They would be the last company I would buy anything else from! Shocking how little they care about Quality Control in their line of business.

consistently impressed

We are consistently impressed with Cairngorm Group. We were given rough timelines at the start and every step happened almost to the day! The windows are exactly what we wanted with the added unexpected benefit of reduced noise which we hadn't realised was an issue with the old windows. I'm looking forward to a draft free, quiet winter. The team who fitted the windows were brilliant. They were really polite, tidy, and cleaned up really well before they left. Because of the nature of our driveway and their access, they had to block our neighbours in. They were ready and willing to move, so much so that my neighbour commented to me that when she had to ask them to move they were surprisingly helpful, and that she was really impressed! There was no fuss, they just got on with a really professional job. I've previously had a great experience when they've changed panes in our conservatory - I couldn't be at home so I just locked the internal door and they replaced the pane and you'd never know they'd been (except that the replacement obviously wasn't blown). The whole team was brilliant, from Stephen's initial visit, to the surveyor, the lady who took our payment over the phone (even though I didn't have the reference) and the fitters. We are consistently impressed by the service we receive from Cairngorm Group. (As an aside, having replaced windows in the past the price was less than I expected too!). I expect to replace more conservatory panes with them in the coming year(s).

Initially conservatory construction…

Initially conservative construction very good. During construction burst main water pipe, plumber sent to repair, repaired burst, checked house taps for grit but did not check main on/off tap which has been seized ever since. They are refusing to do this easy fix. Therefore have to say after service very poor to non existent.

We had a Conservatory built by the…

We had a Conservatory built by the Cairngorm Group and they must be the most frustrating company I have ever dealt with! So why the 5 star review you may ask, well the quality of their work is exceptionally good. If they say it will take 3 weeks it is more likely to take 3 months but some of that is out of their control, such as the weather. Their communications are intermittent until you make a noise and then the communications are excellent, as I said they are a frustrating company. They are more expensive than others but the finished result is worth it. We kept a close eye on the Building warrant so we knew when that was submitted and the work would be starting. If they could polish up on their communications and perhaps employ a customer experience manager, then the customer communications would be a lot better. That said, we were really pleased with the end result, which was built in difficult circumstances and with many challenges to overcome, their work is professional, the building people that come are great. All in, I would highly recommend them but expect to be frustrated at times, but it's worth it in the end.

Terrible customer service and quote I…

Terrible customer service and quote I received on behalf of my Dad in Scotland was £2000 above others !!