Rural & Country Energy Ltd

We are very pleased with our heat pump and all aspects of the installation and service provided by Rural and Country. We wanted the hot water cylinder fitted in our bathroom and this meant space for all the pipe work was very tight. We were very impressed with the skilled work done by the plumbers in getting this difficult job done as we wanted. They worked very effectively as a team. The work took a week to complete and we were only without hot water for 4 days. Rural and Country have been very quick to respond whenever we have needed to contact them. We have no hesitation in recommending them.

We decided to make what is a major investment for us in a solar battery system with backup capability, for both long term cost savings and energy security reasons. We looked specifically at R&C as they had already completed a neighbours installation and they were happy with them, whilst the other installer we looked at, quoted nearly as much for a smaller roof mounted system - we already had an old thermal system on the roof and wanted a ground mount in our paddock instead. We went with R&C and from start to finish and post install support, they have been excellent. Between Anna and Mike an appropriate sized install was designed, the planning permission dealt with and the install team did a great job, including a repair on a minor mishap! Post install we had a dodgy CT clamp, which eventually packed in 8 months later and Tia got one of the team out to replace it, with no issues since. The system has been running since April last year and is actually generating 15-20% more than the original quote estimates. The EPS has kicked on two full day power cuts without issue. Cost savings over the long term are impossible to predict (but someone has to pay for Hinkley Point B and the National Grid upgrades and you know where that cost will ultimately land), but combined with an EV, EV overnight rates and a good export rate, we are basically running a 4 bed house and a high performance car for zero electric costs, so we're happy! Thoroughly recommend Rural and Country.

We are delighted with our Air Source Heat Pump which was installed by Rural and Country Energy a year ago this month. Everything we were promised is turning out to be 100 per cent accurate. Wonderful ambient temperature throughout the year and we are making substantial savings on our energy costs compared with our previous oil boiler system. The installation was trouble free and Rural and Country staff were very professional and always on hand to give expert advice. I would recommend this company unreservedly.

When my old gas boiler needed replacing, I was keen to move away from fossil fuels, however I had read and heard conflicting reports regarding Air Source Heat Pumps, and was rather sceptical that an installation in my property, using existing radiators, would work. I contacted Rural & Country Energy, and a home visit was arranged. The information and advice I received was most helpful, and the company seemed to have many years of experience installing these systems. With renewed confidence I decided to go ahead, and I am so glad I did! The service I received from this company was excellent. The lads who carried out the installation in my property were polite and considerate, and their workmanship neat and tidy. The new system has given me plenty of hot water, along with a bungalow that is much warmer than it has ever been, even during the sub-zero temperatures we experienced in winter. I can thoroughly recommend this company and their expertise!

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service, highlighting the staff's helpfulness, knowledge, and professionalism. Many reviewers mentioned smooth installations, punctual service, and efficient responses to any issues that arose. The location and the team's ability to adapt to specific needs were also praised.

I had Rural & Country install an air source heat pump

I had Rural & Country install an air source heat pump. My experience during the sales process was really positive with the salesman seeming very competent and he filled me with confidence in the solution that Rural & Country proposed. Having selected Rural & Country the installation process was really positive, despite the work being very disruptive to the house those working on my home were really friendly and helpful and left a working system and the house in a very good state. So these are the positives. So why not a good mark? My concerns are that as an organisation that they seem to be overloaded, once I paid my initial deposit I was left waiting for the next stage the surveyor and heard nothing until I chased this up, then similarly having had the surveyor complete his survey I did not get a date for an installation until I chased this up. Perhaps it was a lack of patience but it was many weeks before I chased things up. Then on completion of the installation I had a number of questions on how to get the system working efficiently. Any responses to my questions were patchy and frequently would naturally ask follow up questions which when I supplied further information would not always get answered. These are the reasons that I feel that like Neil Peacock who posted on Set 17, 2025 I would conclude that the back office support is poor it seems to me that they just do not have enough staff to deal with their level of work. If I were to be asked I would recommend anyone looking to install an ASHP to find a local installer and to try to get personal recommendations. What makes it extra hard is that so many others seem to have such positive experiences which makes my lack of response from the company seem almost personal.

Overall Good Experience

Overall Good Experience. The strip out of the old system and installation of the new system ran in line with the dates that R&C advised, and the installation has been mostly stable since completion. The process to engage with R&C and speak to their pre-installation team was really easy, and Lawrence took a very pragmatic approach when looking at our existing set up and explaining what needs changing or what could be kept i.e. radiators. His advice has proved accurate, and the old radiators have been more than able to cope. Only downside was some snagging issues at completion, which were dealt with shortly after, hence 4 stars. I obtained two other quotes and R&C were also the most competitive on price after government grant.

Thorough and professional service of our ASHP

Cade, Rural and Country's engineer that came to service our air source heat pump, was professional and informative. We appreciated the care and time he took to carry out the service and answer our questions.

Excellent Service

Cade is very nice experienced Heating Engineer who did a great job servicing our Air Source Heat Pumps. Was thorough, helpful and excellent at explaining the control mechanism to a ‘Older Gen’ couple. We would be happy to recommend Rural & Country.

Very disappointed with the service from…

Very disappointed with the service from this company. Having contacted them re installing a heat pump and been visited by a surveyor....things then stopped. Frequent chasing resulted in the report finally arriving. Subsequent contact has not been responded do. Presumably they don't want our business.