Cornerstone (East Anglia) Limited

Not impressed with cornerstone. Our rendering started cracking / bubbling along the side of the property. This was well within the warranty but it took over a year for them to carry out the repair works which required 20+ phone calls from me, countless emails and threats of legal action for them to arrange a date to carry out the repairs.

What can I say about Cornerstone apart from please choose another company for your project if you value your sanity and reputation. They give a very good presentation but, unfortunately that’s where the positives end. They were employed to replace the cladding on a nine-story building in Aldershot. Cornerstone promised a secure site, locked gated access for residents, professional contractors and care and consideration for the families living in the block during the invasive works. They did not fulfil any of these promises. Numerous residents ended up with huge holes inside their flats just from the scaffolding being secured to the side of the building. Sometimes it was impossible to get back into the building at all as work was being undertaken at both the front and back entrances simultaneously!!! The contractors were removing the existing cladding which contained polystyrene with no thought about trying to contain the mess. The wind was blowing the polystyrene everywhere to the point it was found streets away and on a local roundabout. As part of the project a lift was installed on the outside of the building to take the contractors and equipment to various levels. This lift would go up and down numerous times each hour on every day. The vibrations caused by the lift would cause the floor and walls to vibrate making large cracks appear in the internal walls of the flats. Once the cladding had been removed some flats were left open to the elements with no protection or insulation for months. Every single flat on the eighth floor subsequently suffered with water penetration and damp on a large scale. Our homes were left freezing throughout the winter months as they were impossible to heat. Cornerstone were not interested in any concerns the residents were raising and were very dismissive and condescending. Simple things like requesting the bike storage was not left open by the contractors was ignored on multiple occasions resulting in a resident having their bike wheels stolen. The way the project was handled by Cornerstone, and the complete lack of understanding or awareness of the needs of the residents created needless stress and delayed the project by months.

Cornerstone are the most shambolic and unprofessional company I have ever come across. They were contracted to replace the cladding on a nine-story building in Aldershot as part of fire safety works. From the start they seemed to have a complete disregard for the residents living in the block of 52 flats. Contractors would stand on the scaffolding on the eighth and ninth floor yelling obscenities and sexual innuendos to fellow work mates on the ground below. This happened daily for months and was deeply inappropriate considering the number of children living in the flats. My private garden became a rubbish tip as the contractors would just throw crisp packets, fast food wrappers, drinks cans, water bottles and used tissues into my garden. Others would leave the rubbish dumped on the scaffolding to just fly into my garden at a later date. My garden was also used as an ash tray with over 50 cigarette butts picked up in just one 30-day period alone. More worryingly they would also throw balls of nails into my garden which was extremely dangerous considering I had children living at the property. The contractors would regularly block fire exits overnight on the eighth and ninth floors with large yellow rubble sacks. They disabled all the emergency lighting completely and left the fire exit walkway in complete darkness for months!! During one bank holiday weekend the whole building site was left open when someone forgot to lock up before they went home, and local children were using the space to play football. I frequently got woken up during the night by people wandering around the scaffolding on the eighth floor. I thought it must be a security guard checking the site was secure until I saw two random men swigging beer outside my kitchen window at 0430!!! The scaffolding was not secured correctly and in anything more than a light breeze the wooden planks would lift and smash into the side of my flat. Communication from Cornerstone was non-existent as they genuinely had no interest in helping the residents or dealing with issues arising from the work on site. It was like being gas lighted and the project has caused stress and upset to many different families. For information, I have timed and dated photographs of all incidents which have been submitted to the HSE.

My cladding was fitted by Cornerstone, and I am absolutely delighted with the outcome. Professionals, always had a smile, and even when they looked tired, they never let that smile fade. Any questions I needed answered, were given with that smile! we were very, very lucky to get a grant.and it will certainly make our Home warmer in the winter. Excellent work!

My parents had their mobile home insulated and despite worrying about having it done needn't of. Craig put their mind at rest and the works was carried out promptly and efficiently with minimal mess. Craig and Cameron were particularly helpful in answering any questions and going above and beyond . Thankyou and would definitely recommend this company.