Castle Point Gas & Heating Co Ltd

Castle Point Gas and Heating came out to install a new boiler in my 82 year old father's bungalow. Work was completed very well and the after-care has been most reassuring. When there was a small issue, the team came out the next day and Chris waited with my Dad and I until the plumber came back to sort it out. They also helped him set up his timer and phoned both myself and my father to check everything was working the next day. They've also kindly popped back to fix an issue with his kitchen tap. Nothing has been too much trouble and the office staff also have been friendly, responsive and did what they said they would do at the time they said they would! We looked at a few options to get this work done and are so pleased we went with this local company. They provide good, old-fashioned service which is a rare find these days. I have already recommended this company to two friends as a result of this work and we'll be using them ourselves in future. Thanks all at Castle Point Gas and Heating - a great company and we could not be happier.

After having my 4 year old boiler given its regular yearly service, a fault showed up the next day and I had no heating or hot water. Phoned the company to ask for help that day, as something had clearly happened as a result of the visit . No luck there! 😪 Service department person who answered the phone was the most unhelpful person I've met so far...asking me if I'd tried resetting it myself...I'm not an engineer...telling me I'd have to pay for a call out and all charges...really? Shouting at me and sounding aggressive when I queried why they couldn't assist urgently as it was definitely linked to the previous visit. I wonder if they would like to be left dangling in the middle of January with no heating or hot water, trying to care for an elderly relative? Hope that the person who answered the phone eventually realises that local people support local businesses, based on good customer service! Got help from another source. Won't be using them again

I am happy to proudly recommend the Castle Point, Gas & Heating Co. From the moment I spoke to lovely Eileen in the office I knew that things were going to go well. Paul the inspector is an equally friendly person and a great ambassador for the team. James & Dan worked very hard and efficiently and had removed the old boiler and 6 rads & replaced them with new all before 1pm. Luke the electrician is another great member of the team - his work is excellent and very precise. All three men were waiting outside in their vans very early in the morning - it was so wonderful not having to wait in all day for their arrival. Also, thank you to Raymond for making a boiler casing.

Brad and Guy done an excellent job of fitting a new boiler and 7 new radiators. They put dust sheets down in all the rooms and on the stairs. Explained everything that they were doing and answered any questions that we had very clearly. Cleared up any mess and took it away.

I've been having problems with Essex homes new gas contractor. they serviced my boiler. Then left me with no hot water for over 2 weeks , put danger of fire stickers all over boiler , + a letter l had to sign. NOT TO USE , then told by service man. And the company, when l phoned them , l could use the hot water ? Fire /gas? I phoned this company at least 5 or 6 times , to find out if they had ordered the front of boiler they said l needed. Then on Tuesday l was told it would be at best a 5 week wait. lm 78 disabled having to take washing up into bathroom to wash up.. With the help from the southend council. ZARA, from custmer service & STEVE manager sent in my , The HEROES FROM CASTLE POINT GAS & HEATING , Yesterday. There was Chris who called on Wednesday, to look at the boiler, 8am thursday 2 lovely gas fitters ,James & Dylan arrived, fitted me a full new boiler, worked hard and they respected my home , and myself , cleaned up when finshed , fantastic 👍 , then another lovely man arrived ,Vinnie, the electrician, who finished the job off. Gave my home and myself respect