Sureserve Energy Services Wales Limited

Just had the latest generation Gas and Electric Smart Meters fitted by Simon Thomas on behalf of Octopus.He was Quick, efficient, no mess. Both meters fitted within 90 mins From booking the appointment with Octopus on line, their email confirming the installation appointment gave details of all stages before and after the installation together with a contact phone number for any queries. I have also been left with an In Home Display Screen so hopefully after 2 weeks we will be able to monitor our usage and use it in the most efficient way, saving cash and carbon in our home. Let’s hope it works. Watch this space

Had my new smart gas/electric meters fitted by Sureserve engineer (on behalf of Octopus). John Brummer the engineer, was great, explained what he was going to do, asked if we had any questions, then got on with the installation. Minimal time without electricity, whole job done quickly, and very tidily. Explained how to set up the little smart box so we could monitor usage on the Octopus app. Very impressed, very efficient! Thanks John.

Great service from Simon Thomas. He was polite, professional, and completed the meter installation efficiently. Everything was explained clearly and left neat and tidy. Highly recommended.

Simon Thomas was an amazing engineer and made the process super easy and smooth! He explained what was happening and was really friendly. I couldn’t have asked for a better engineer.

Simon Thomas did a terrific job and fitted the correct smart gas meter unlike the previous engineer whom installed the wrong meter which didn't work properly. Simon explained each step and why the previous meter wasn't suitable for our property. He's a credit to his company 👏

Dev was so helpful

Dev was so helpful I had Dev come and install my new gas meter. He was so efficient and helpful. Got everything sorted in good time. Afterwards he gave me tips and tricks on how to be more energy efficient. He was just so kind and great customer service. 5 stars for Devvvv

I rang sureserve for a possible repair

I rang sureserve for a possible repair, thinking thank god landlord has changed from nightmare K &T , silly me !!!! while waiting for response i hear formally K & T so same cowboys different hat, , a previous repair took 6 no appointments where they blatantly lied they had been to find no one in, yet id been in all day losing days money, housing association were useless i had to involve local mayor to get anything done, so this time i booked pm appointment, not losing money again, got home early and yes you guessed it, no one tuns up, be warned they use stock pics of block entrance to make out they came, trouble with my previous experience they had used wrong entrance in picture anyway, total waist of time this lot are , if they do turn up one day if your lucky should ideally be in cowboy outfit and by horse.

Without heating for almost 2 weeks

I have been without heating for almost 2 weeks. I am a 71 year old woman with various health conditions including a past hospitalisation with pneumonia. I have spoken to SureServe 6 times so far with no idea when a part they need will be available. I have asked to talk to a manager twice to be told they will give me a callback which so far has not happened. Appalled that they do not see my situation as an emergency. I will be contacting the media about the way social housing residents are apparently unimportant to Sureserve. Trying to find the email address of a manager to contact there seems almost impossible. Extremely unhappy with the service.

Had Richard moss in for a gas check…

Had Richard moss in for a gas check today and he was very professional and polite from start to finish

Engineer Stephen Howe was very helpful…

Engineer Stephen Howe was very helpful and explained everything