British Gas New Heating LTD

Horrible customer service , got a called from British Gas 9:34 am on 13/02/2026. As I was doing a compare to see if I wanted to switch service provider the gentlemen who I was speaking to ( I don’t believe he’s a gentleman for reference ) I noted that I was doing comparable rates of all services providers he was respectful and cordial and untill I mentioned that am not interested in joining during mid sentence and proceeded to end the call . Now if that’s how they are if you decide not to join them imagine what they would be like if you did !! I am happy I save myself from this bullet! The horrible customer service did me a great deal of good than bad thank you British Gas !

Working with the Energy Ombudsman currently to reclaim £2700 overcharged costs over 2 years that they tried to get away with after I found they were charging me for a later households energy meter when I moved out. Have spent since last August trying to get a refund from British Gas and was forced to ask for support from the Ombudsman, Ombudsman awarded me the full amount plus £150 is damages for frustration as well as an official apology. BG were meant to pay this last week and are now playing games about returning the funds. Disgusting company with zero morals or ethics. Will never use them again and will actively ensure none of my friends or family use them. There's a lot more to this story but hoping this review may help turn someone away from using this company and avoiding this terrible treatment.

Outstanding service from the engineer at British Gas, Andrew who came to fix my mum’s boiler in Cambridge. Two previous visits from different engineers hadn’t resolved the issue, but he took the time to properly investigate and didn’t give up until everything was working perfectly. I called at 10:30am and he arrived two hours later — a brilliant response time! Andrew was friendly, professional and incredibly efficient. He went above and beyond to fix the problem. We can’t thank him enough. My mum said she is very proud of him, and British Gas should be very proud to have him on their team!:)

Changed suppliers and Was told to wait 42 workings days for my final bill which would include my Warm Home Discount. I’ve waited over 42 working days and still haven’t received my money back. No one at British Gas has helped resolve the matter and I have now had to escalate to energy ombudsman

If I could give zero stars i would. 20 years as a customer. Broken smart meters that never get fixed. Incorrect bills all the time. Horrendous customer service and amongst tbe worst in class and then to top it off nicely, when I leave to goto octopus energy British gas owed me money. 5 months on and multiple lies and false promises and I still have not recived what they owe me. Had enough now and have reported to the energy ombudsman. Avoid this company at all costs. There are far far better energy providers about.