Heatable Ltd

Following an new boiler installation from Heatabke a pipe was leaking, causing significant water damage to our ceiling and leaving us with no heating or hot water for 3 days, it took 3 days to get this repaired and we had to pay for an emergency plumber to come out to repair this leak before the original installers could come back which cost £400. When I have phoned to discuss the issue there was no response after leaving three callback messages and emailing customer service. Very unhappy and would not recommend in future, once they have taken your money they don’t seem to be too bothered with any further issues, even if their installers caused the issues and also leaving the customer to foot the bill of their poor service.

After-Sales Review I was really happy with the purchase process and installation everything went smoothly, and I was initially very satisfied. However, after having the solar panels for 7 months, I’ve had a quality issue with the bird preventers they recommended. The stainless steel used appears to be of very low quality and has already started rusting. This is unacceptable and looks terrible. Their response was: “To remove it, first clean the area with soap and water, then apply a rust-removing paste made from baking soda and vinegar, or a commercial cleaner like Bar Keepers Friend or a phosphoric acid gel. Gently scrub the surface and then rinse and wipe thoroughly.” I don’t think this is an appropriate solution for a product that should have been made from a higher-grade stainless steel in the first place. Definitely do not recommend their bird preventers

We had a solar/ battery installation with Heatable Sept 2023 and it’s been brilliant (despite UK sunshine). We’re surrounded by trees too, aligned with SE/NW roof, bifacial/microinverters as recommended been excellent. From early enquiries, they were patient, knowledgeable & helpful. Also, supplied best kit (became clearer later) for best price compared to 2x other recommended suppliers. They helped resolve feed-in tariff issue with local DNO several months after installation and just recently are calling in - for free - to rewire our EV charger so the home battery isn’t drained. Great service before, during & afterwards! Can’t recommend enough, great guys.

Boiler installation left a working radiator non-functional. I was told it needed replacing, but after weeks of chasing, the engineer returned and fixed it in 15 minutes — raising concerns that unnecessary work had been suggested. Communication was slow, I had to chase repeatedly, and statutory paperwork only arrived after prompting. In addition, a boiler installed at another property a couple of years ago has already developed a fault requiring new parts. Very disappointing aftercare. I would welcome a proper response from Heatable.

Great experience, I was nervous using an online retailer for something as important as a boiler but I need not have worried. Competitive price and good website, not much help in choosing but I knew what I wanted anyway. Easy to deal with all the way through, online booking and payment was simple, they even split the bill for me over 2 cards. Installation slots available in as little as a day although it suited me to be a few days later. Engineer - Ionut communicated well, arrived promptly, was knowledgeable, skilled and tidy. Installation was no issue. Up and running by mid afternoon. Overall great experience

Really praise Heatable for great…

Really praise Heatable for great service.Old boiler packed up and all process from ordering to install was fast.Communication and updates regards install were great.A big thank you to Ashley who did great job with boiler install. On time,found gas leak that wasnt picked up 3 weeks before during boiler service by other company.New boiler runs as it should.Follow up call after install were nice touch.All registrations etc will be done by Heatable. Would use them again.Thx

Super clear and well explained from…

Super clear and well explained from start to finish. Friendly man fitted in super quick time. Very pleased with whole process

Easy to obtain a quote and installed in no time.

Easy to obtain a quote, all done online by answering a few questions. All booked within a couple of days for the installation. Robert, our gas engineer was really professional. He gave us a guaranteed time for completion and it was all done as promised. Heatable - easy company to work with - no issues. Would definitely recommend them.

It’s been a very easy and confidence inspiring experience…

It’s been a very easy and confidence inspiring experience. The sales team (including their YouTube videos) were helpful and informative, and able to pitch the technical to a level appropriate to me. The installation team took the time to listen to my requests and made every effort to make my system look great and match with its surrounding. Really friendly and stayed until I was happy everything was working. Personally cannot find anything to fault and I wouldn’t hesitate to recommend and use again in the future.

Poor workmanship, water leaks and incompetance

One week after the initial installation of my new boiler, I discovered water leaking through the bathroom light fitting. Upon investigation, I found that a pipe installed by Heatable had been kinked and split in multiple places, causing water to leak throughout my loft and through the ceiling. This pipe was clearly installed in a damaged state, unacceptable condition that should never have passed any reasonable standard of workmanship. I reported this to Heatable immediately but received no response, forcing me to contact the plumber directly. He replaced the pipe, but did not test the system afterwards. The following morning, I awoke to another leak, this time in the airing cupboard, leaking through the ceiling, due to the replacement pipe being fitted incorrectly and without reasonable care. The second issue was eventually fixed, however the next day my boiler stopped working entirely. I contacted Heatable, and a Worcester Bosch engineer attended. He identified that the condensate pump had failed, likely because the condensate pipe had not been installed correctly. As the pump was not a Worcester Bosch part, he was unable to repair it and informed me that Heatable would send another plumber to replace it. The plumber who attended the next day had not been informed about the faulty pump, arrived without the required part, and was unable to carry out any repair. He told me a replacement pump would be ordered and fitted within a few days. After waiting over a week for Heatable to get back to me I was then informed that it'll be another week before it will be replaced. They then told me that my boiler itself was not installed correctly due to insufficient clearance, meaning the boiler now needs to be removed completely removed and refitted!!! This is yet another example of their complete lack of competence and quality control throughout this process. A few days after the boiler was reinstalled, I had a major leak from the isolation valve they had installed, causing a leak though the ceiling in my lounge again. After contacting Heatable they told me they were unable to send out an engineer for 3 days. This meant I was left without water for 3 days as I had to turn the water off at the mains supply to stop my house being flooded. In summary I have had the following issues with them. Multiple water leaks causing damage to my loft, ceilings, and bathroom light fitting Repeated failures of basic workmanship Significant disruption, inconvenience, and time spent chasing rectification A boiler installation that had to be completely reinstalled A property without a fully functioning boiler or condensate pump No water in the property for 3 days to stop significant damage being done to my property. I have emailed Heatable with a formal complaint months ago and they haven't bothered to respond to me.