Eco Systems Group Ltd

This review is about Eco Systems Group Ltd’s customer service and what that says about the firm more broadly. Due to out-of-date information on the National Insulation Association website, I called the company in error, thinking that they provided a service in Manchester which they no longer do. The inconvenience to me of a wasted phone call was minimal. However, to ensure that I got something in return for it and that it therefore wasn’t a wasted call, Joe, the Retrofit Coordinator I spoke with, apologised for the NIA’s out-of-date info and asked me how far I had got with my search for a solution to my damp cavity wall insulation problem. When I said this was my first call, he proceeded to spend a considerable amount of time talking me through the process of extraction/remediation/reinstatement, the sorts of things I should ask other contractors, the decision to make about having the insulation/cavity inspected first, what level and detail of materials & workmanship I should expect, and an idea of typical costs. He also provided me with his contact details in case I had any further questions or doubts. This was excellent customer service provided to a non-customer, and I’m not sure how many other companies would have gone to such lengths when there was no prospect of any business coming from it. If this admirable level of service is reflected across the company as a whole, potential customers should be able to choose Eco Systems Group Ltd with a high degree of confidence.

I would advise caution with Eco System Group. They will try and sell you the dream of cavity wall insulation funded by the government however my experience was especially poor and I wish I had asked more question and been more insistent. They drilled into my external walls in four places to identify if I met the criteria and promised the filler they use will mould with the existing but as you can see from the pictures it simply doesn’t and looks a mess. I was promised a call back to advise on eligibility but it has been over 5 weeks now and I haven’t heard from them. It smacks of cowboy behaviour. You can learn from my mistakes, hopefully.

I recently had the pleasure of working with Ecosystem company for cavity wall insulation and loft insulation, and I couldn't be happier with the experience. A special mention goes to Olivia, who was incredibly kind and helpful throughout the entire process. She took the time to answer all my questions and made sure I understood every step of the insulation process. Olivia's attention to detail and friendliness made what could have been a daunting experience so much easier. She coordinated everything seamlessly, ensuring that the work was completed on time and to a high standard. I highly recommend this company for anyone looking to improve their home's insulation—especially with such an outstanding team member like Olivia facilitating everything. Thank you for a wonderful experience!

After working with a few spray foam companies over the years, Eco are by far the best. They really care about their customers and never overcharge like some of them. Most customers always recommend the install team to neighbours as they are very courteous and tidy.

I recently spoke with Elise about insulation for my home, and I couldn’t be happier with the service she provided. She was professional, knowledgeable, and genuinely helpful. Even though I’ve decided to move and won’t be going ahead with the installation, I still wanted to say how brilliant Elise was. I’d definitely recommend Eco Systems Group to anyone looking for insulation. Elise really knows her stuff and made dealing with this company actually enjoyable. Thank you, Elise!