Energie Solutions Ltd

I had an issue with the underfloor heating in my house (running off a heat pump) after moving into a new build last summer. I contacted a few other places in London first but nobody could help, so I was really relieved to find Energie Solutions. They were professional, knowledgeable, and quickly got to the root of the problem. Nigel was excellent — very patient and took the time to explain everything clearly. You could also tell they put a huge amount of effort into the job and genuinely cared about getting everything working properly. Fantastic service from start to finish — highly recommended.

Jordan was prompt and professional. His knowledge far exceeded my expectations, and he communicated clearly throughout the job, helping me understand exactly what was taking place. He thoroughly checked the appliance and rectified the issue I was experiencing. Since then, I’ve noticed a significant positive change in my household energy consumption. I will definitely be recommending the company to others.

Great service from Energie helping us get our heat pump back on line remotely following a power outage. Really responsive and efficient, got us back up and running in minutes. We've only recently taken out a maintenance contract so I was really impressed with their response to a new customer.

Energie Solutions have been looking after us for over four years and have twice rescued us! Once by completely overhauling our poorly installed heat pump and just last week installing a new hot water cylinder that had leaked through the ceiling whilst we were away. The admin team were so efficient analysing the problem and the engineers were brilliant fitting the new one leaving everything so tidy. The engineers you send are always so friendly and helpful. We have no hesitation in recommending Energie Solutions. FIRST CLASS

Engineer came to service heat pump, drove a good distance from Essex to Bedfordshire, and was helpful with questions and sharing his knowledge, friendly, demonstrative with issues, and generally a great person. Have had issues with other companies not prepared to support older heat pumps, but this company was helpful, supportive and able to assist where others were not

Rip offs!

I dont usually leave reviews but felt I needed to with this company. I booked with them after they emailed to say they were in the area and we needed a service doing. Wish I hadn't wasted my money. They came and diagnosed a few minor repairs then hit us with a ridiculously high quote for the works. I spoke with a friend who is training for their G3 certificate and got a 3rd opinion with another company. Both said the quoted repairs did not make sense and after checking for themselves said that the majority of the works quoted did not need doing and the ones that did were cheap, quick jobs not the £1000 I was quoted! We ended up getting the repairs done for 85% less than this company quoted and on top of that I was told that the service should have include cleaning of filters etc but when the new company I used came out they said it didnt appear that anything had been cleaned as there was still green algae etc in the unit. Definitely would not recommend these rip-offs.

The search is finally over for a heat pump engineer!

We had our heat pump serviced by Energie Solutions, and the entire experience was excellent. The office staff—especially Jackie—was extremely helpful, answering all our questions and sorting out quotes, even resolving issues with payment links. The engineer Jordan arrived promptly, did a thorough and efficient job, even found ways of saving us money on energy and provided a detailed report. Overall, a fantastic service—we’d be happy to use them again!

Really pleased with the service!

Really pleased with the service. Jake was punctual, pleasant, knowledgeable, friendly and got the job done quickly and efficiently. I would definitely recommend.

Energie Solutions Experiences

I have found Energie Solutions to be most helpful, offering a prompt and thorough service with excellent support from their Head Office. No hesitation in recommending their services to anyone with an Air Source Heat Pump and they also offer a good range of service/maintenance plans which are really helpful.

Booked a service, no one turned up

Booked a service. Told on the morning of the service that the engineer called in sick so rearranged for the afternoon. Waited in and no one turned up or contacted me. Very poor service and communication. Update on this review. Unfortunately, I have no missed call or voicemail recorded on the date of the appointment. Interesting, also that it has taken the business 3 months to respond to the review.