Berneslai Homes Limited

Thernscoe housing officer Caroline, constantly harassing over baby and toddlers toys excuse of fire hazard parked my car Infront of my partners flat been told it's a fire hazard not been funny but half the area a fire hazard old wooden cladding rotting,,, safety I'm area council installed letter box cages left screws poking through other side kids or anyone can cut them selves on them improper fire safety procourtions in adicuate emergency lighting in communal areas in proper fire safety advice given no assembly points no fire extinguishers no fire sprinkler system list goes on

Still waiting to be rehoused 2 years on, despite been in band 2 which is supposed be deemed “very urgent”. They advertise bungalows for you to bid on but they are still listed as awaiting allocation several weeks after the list has closed. Why advertise properties if you aren’t even going to offer them to people? They have lots of properties across the district just sitting empty while there are people with medical needs having to wait years to get a bungalow. One bungalow in particular in Hoyland Common has been advertised twice in the last few months and it’s not even fit for habitation, they are just trying to make it appear that they have plenty of properties that are ready for tenants but they’re not. I’m absolutely sick of waiting. I haven’t had access to proper bathing facilities for 2 years now, I’ve applied for dozens of bungalows and I haven’t had a single offer. How is band 2 very urgent when you are making people wait years?

Despite having a clear local connection to Barnsley (caring for a friend and receiving Carer’s Allowance) my housing application was denied twice by Berneslai Homes... Once initially, and again after I appealed. The first rejection came with minimal explanation, and the staff member I spoke to had a real attitude, which made the situation feel even more dismissive and unprofessional. I then submitted an appeal with all the required documentation, including evidence of my Carer’s Allowance, to show I met their local connection criteria. Despite this, they rejected me a second time. It’s difficult not to question whether this process was handled fairly. When someone actively caring for a vulnerable person is denied housing support (Despite ticking the boxes for eligibility) it starts to feel not just unfair, but discriminatory. This whole experience has left me feeling like I don’t matter...as though the vital role I play as a carer isn’t valued or even acknowledged. It’s hard not to feel dehumanised by the way I’ve been treated. It’s not just frustrating, it’s emotionally damaging and being met with this level of disregard adds a huge amount of stress and pain. To anyone considering applying for housing with Berneslai Homes...I genuinely wouldn’t recommend it. The process was cold, disheartening, and made me feel less than human. People deserve to be treated with respect and dignity, especially when reaching out for help. Sadly, I don't feel I received either.

Not fit for purpose. Untrained staff giving out incorrect advice causing massive delays. I have been waiting to get rehoused since April 2023, it took them 4 months just to process my application and get me on the register, for a further 6 weeks after that I was given false advice about what I needed to do to get rehoused on medical grounds and then they took 3 and a half months after that to do a medical assessment, this made my total wait time 9 months before I was even aloud to apply for a bungalow in January 2024. Also numerous complaints unanswered, it wasn’t until I wrote to my local MPs office that I got a reply and was offered a measly £100 compensation for my trouble. And now I’m told I still have at least another 5 months to wait for a suitable property in my area. This organisation is a joke.

Been waiting eight month for my bathroom floor replaced because the water comes threw my kitchen ceiling. All I get when I ring up is i will look into it yet I am still having to deal with it wetting my clothes on kitchen side cleaning up water all over kitchen side ,it also goes into my electrics and trips the trip switch .they can put a house up faster than it takes them to do this repair.