Westward Energy Services Ltd

Out of hours service not so good, took 3 attempts to get through & nearly an hour on the phone before they finally answered, my 72 year old vulnerable mum had a leak in the boiler, the guy was out within 20 mins after finally getting through & promised her to be back 1st thing in the morning to repair it, my mum has sat in a cold house for hours & no sign of an engineer until I rung & told them. I'm not saying they're rubbish just their out of hours service is shocking when they don't answer the phone

After spending a very stressful weekend waiting for an engineer to look at my boiler a wonderful youg man came out. He was very professional and personable. He explained everything to me and checked everything.i have been with Westward energy for the last seven years and have always found them excellent to deal with.

Moved in to my disabled flat had a problem whith shower over the new year which pump and memory board was causing major problems had a fantastic response today from paul who's been whith westwood for 28 years you sir are a credit to your company very noligble polite courteous and friendly thank you so much for the repair paul lets hope you stay for another 28 years 👍

Do not use this company. I feel it is very important to warn anyone thinking of using Westward Energy Services to think again, as they employ a guy named Jason, who is a full on cowboy builder/plumber. The worst thing this company did was blatantly lie to us in saying that they would help us and get back to us. They never once phoned us back or helped at all, only ignored us. Jason took £890 off us and left our en suite shower completely unfinished and in a state - see the pictures/videos taken. He left a hole in our ceiling, no plinth to go at the bottom of the shower tray, smashed our shower trim, hit our toilet away from the wall, put sealant all over the place and broke a few of our tiles, which he insisted we had to replace. Jason also ignored messages/calls, didn't even try and book in a date to finish the work and also became very aggressive towards us - swearing and childishly using exclamation marks/capital letters throughout his messages. He refused to put right anything he broke and refused to finish the job; at the same time he also refused to give us any of our money back. We have still not received a penny back from him for leaving our shower looking like this. I would avoid this company because they are clearly happy to employ and defend deceitful cowboy builders like this.

First time using this company. Wat a first class team. From the people who we spoke on the phone to.The guys Rees and Harry who came out to do the work. 10 out of 10. Polite. Respectful. Helpful and clean working. Fantastic . Would recommend to anyone . Thankyou