NRG SOLAR LTD

We’d been thinking about solar for a couple of years. After looking at rough costs online to see if it made financial sense, I was immediately bombarded with calls from different companies. Either the timing wasn’t right or I just didn’t get the right feel from who I spoke to. Then social media did what it does and started filling my feed with solar ads. I ignored most of them, but one caught my eye: “Guess how much these solar panels are going to save this customer in its first year alone.” I messaged NRG Solar and Rob called to see if he could pop round. I’ll be honest — I was hesitant. I’ve previously had a bad experience with a salesman (for something else) who wouldn’t leave without a signature. Rob reassured me that wasn’t their approach. He came round, had a quick look outside, spent maybe half an hour inside reviewing our usage, answered all my questions (there were plenty), gave us a price and left. No pressure, no awkward hovering, no “what do we need to do to get this signed today?” Just straight facts and solid advice. I already had a rough idea of ballpark costs from my own research, but Rob’s zero-pressure, honest approach made the decision easy. We didn’t even bother contacting anyone else. There was a bit of a gap before we went ahead — new baby, Christmas, general life chaos — but the communication stayed open (mainly me messaging Rob, not the other way round). Install day came and Dave (panels) and Chris (electrics) were both spot on. Polite, tidy and just got on with it. We had a couple of tweaks mid-install, particularly around cable routing, but Rob was available straight away to talk it through and make sure it was sorted. Everything was cleaned up and the scaffolding was gone the next day. What’s really stood out though is the aftercare. Rob mentioned they had a dedicated support guy — Alan (definitely their secret weapon). Since going live (3rd Feb), I’ve spoken to Rob or Alan pretty much every day. That might sound over the top, but getting the system optimised properly has been reassuring. If something looked slightly off, Alan was straight on it — even tweaking settings at 3am to make sure we’re running efficiently. Genuinely the best aftercare I’ve had after making a purchase. Even in February with poor weather, we’re already on track to be at around half our normal electricity spend, which is impressive this time of year, and we don’t have our export account set up yet……

I highly recommend NRG Solar LTD. From the very start, Rob (the owner) was friendly, knowledgeable, and completely transparent. He provided a very competitive price and clearly broke down the costs for panels, inverter, and installation — something no other quote I received did. There was no pushy sales at any stage, just honest advice, and Rob was always at the end of the phone if I needed him. The installation was excellent. Scaffolding was only up for the minimum time, and both the roofer and electrician were very professional, respectful of my property, and clearly knew what they were doing. I was kept fully informed throughout the process, and the quality of workmanship is top-notch. The solar panel system is performing exactly as detailed in the quote. The aftercare service really sets NRG Solar Ltd apart — you get a dedicated expert to monitor your system, help fine-tune the setup, and ensure you’re using the correct solar tariffs at the right times of day. This support lasts for two years, which is invaluable as you learn how your system performs across different seasons. Another big plus is that there are no upfront costs at all — you only pay on completion, once you’re fully satisfied. Overall, an excellent experience from start to finish. Highly recommend NRG Solar LTD.