Axis Europe Limited

A cowboy outfit! They left my grandmother, whom is bed bound, end stages of dementia, with no light in the kitchen. They were to send an electrician to replace the light and a plumber to fix the toilet. These were classed ,as emergency repairs. Knowing and dealing with this company, on many occasions, I knew by 3pm, that it would be a no show. I phoned on many occasions and was told, they would contact both men and that both men, would contact me back. I had no phone calls. They also did the same with the site manager. At 5:30pm, I phoned again, the lady whom answered the phone, was arguing with me, saying they would be there by 6pm. She was very rude, then proceeded to have a conversation, with other employees, whilst I was mid conversation. She kept saying, over and over, they are closed now, why answer the phone then? She and the other employees lied!! It's organisations like these, that are corrupt and also laundering money. They will close down, re open under a new name. They need to be looked into! After some research, I can see they already have numerous, lawsuits under their belts from 2025, that is ongoing. All outfits, should use family run companies, give them the business, because these shell companies, are a lie and they do not care, as long as they are paid. They have also, denied any booking was made, to the site manager. They deleted the bookings and assumed, that because of my grandmothers age, she would not be able to pursue this, or give any supporting evidence. Except I am excellent with technology, I have screen shots of the bookings and refs, also telephone recordings, with the employees over the phone. I will take this further, in due course and it will be all over social media. This company should not be aloud, to get away with this! NAME AND SHAME THEM!!

An excellent team from start to finish — efficient, professional, and refreshingly easy to have around (which matters more than one might think when your windows are being replaced). Darek 1 – the quieter and more serious of the two. A man of few words and a great deal of action. Calm, focused, and quietly effective. Darek 2 – the lighter and more cheerful counterpart. Warm, friendly, and genuinely enthusiastic about his work. Responsible, approachable, and clearly someone who takes pride in doing things properly. Lewis – young on paper, but a master in skill. He brings an energy that lifts the whole room, and is one of those people you immediately hope will be on the job again. Paweł – a courteous and pleasant presence, a real pleasure to have around, and highly skilled at what he does. Professional in the best sense of the word. László – worked with us for only one day, yet delivered impeccable work. Efficient, precise, and entirely dependable. A thoroughly reliable, well-organised team. Five stars without hesitation. ⭐⭐⭐⭐⭐

Axis attended our property to carry out works and were there for several hours for a job. During this time, one contractor made repeated loud comments about the occupants, including remarks about culture and a perceived language barrier. The nature and tone of the comments amounted to clear racism and hostility. They were made openly inside our home and were overheard by members of the household. A formal complaint has now been raised with our housing association. Based on this experience, and having read other reviews, it does not appear to be a company that prioritises professionalism or customer satisfaction. Very disappointing overall.

Unfortunately the people on their team lack general capacity to do their job to a reasonable standard. Many appointments havnt been attended and they have avoided explanation or acknowledgement when writing to them. A thoroughly unenjoyable service dealing with this company. I wonder if anyone higher up could have a proper look at what is going on as it needs some serious training

The incompetence of this company is exhausting. No hot water for 10 days. First workman came, switched the water heater off 6 days later another arrived but didn't have the spanner to do the work, no indication of when they will be out to fix it. Also reported that the shower pump isn't working was given a date for 2 weeks time, after telling them we have no hot water and now no shower they have given me a date for next Monday 6 days time so until then, no shower and no hot water. We are pensioners in our 70's. Absolutely disgusting.

disgusting company

disgusting company, they refused to repair an ongoing leak in my house or even make it safe, this is the second week I'm wading around in wellies because the water is still pumping out from a broken pipe in my kitchen. I've informed peabody that I'm going to pay a plumber to do the repair & will pay for it out of the rent money, we are in our 60's & disabled so they're discriminating against the disabled & also breaking awaabs law.

What's not to 100% despise about this…

What's not to 100% despise about this Company. It's impossible to be constructive. Every time and every job they attend is either not started or not finished but the engineer reports EVERY TIME that the job is completed satisfactorily. Nobody that you need to speak to ever takes a call. I know of 3 people who worked there who swear they would never go back. Yet this Company is allowed to continue to serve public housing with some of the most vulnerable tenants. A pit of inexcusable people, each and every one has been conditioned to lie relentlessly. I pray to God someone sues them and takes the Company down, they should not be allowed to trade and continue to spread misery in everything they do and touch, shameful yet shameless, if they pitch for your business you should NEVER engage them. I'm happy to discuss my review with ANY person from Axis at ANY time but you know that won't happen. BEWARE

Terrible company

Terrible company, emailed them several times....no reply! Phoned them more than several times, was told, pretty much each time that the person I need to speak to would call me back....nobody ever did! Absolute sham of a company....would definitely not recommend!

New shower was put in early December…

New shower was put in early December since then we’ve had problems with low water pressure. A plumber then an electrician came out both saying it’s the other person’s job. Finally after calling and complaining we had another plumber come out this week - problem still not fixed. Axis cancel every appointment

A job very well done

An excellent team from start to finish — efficient, professional, and refreshingly easy to have around (which matters more than one might think when your windows are being replaced). Darek 1 – the quieter and more serious of the two. A man of few words and a great deal of action. Calm, focused, and quietly effective. Darek 2 – the lighter and more cheerful counterpart. Warm, friendly, and genuinely enthusiastic about his work. Responsible, approachable, and clearly someone who takes pride in doing things properly. Lewis – young on paper, but a master in skill. He brings an energy that lifts the whole room, and is one of those people you immediately hope will be on the job again. Paweł – a courteous and pleasant presence, a real pleasure to have around, and highly skilled at what he does. Professional in the best sense of the word. László – worked with us for only one day, yet delivered impeccable work. Efficient, precise, and entirely dependable. A thoroughly reliable, well-organised team. Five stars without hesitation. ⭐⭐⭐⭐⭐