OVO (S) Gas Limited

Quite possibly the worst company I have ever dealt with in my life. Not only did they delete my account and have no understanding or explanation as to why but when I requested to switch to the energy provider that I wanted to be with the rejected the move multiple times. I called multiple times on the 3rd February to ask why it was rejected as that is when my lease started and they specifically advised me that my energy provider would be taking over based on what the national grid says. Now when I call them again to ask for my closing bill they advise me that I’m still with them. I’ve specifically told them that I will not be paying for a penny as I was lied to regarding the fact that the energy provider I wanted to switch to was taking over. DO NOT USE THIS ENERGY COMPANY. I know all your calls are recorded and I have evidence of the calls that were made.

I strongly advise people to avoid OVO Energy. I contacted them several times about my account and spoke to 4–5 different customer service advisors. Every single person gave me a different price and different information. There was no consistency and no clear explanation. The customer service was also very poor and disrespectful. Instead of solving the problem, they only created more confusion and stress. As a customer I expect honesty, transparency and professional support, but OVO Energy completely failed to provide that. I wasted a lot of time and still did not get a proper solution. Because of this experience I do not trust this company and would not recommend them to anyone.”

The worse customer service I have ever received. They have incorrectly set up multiple accounts for me and when asked to delete the ones that should not to be linked to, they have ended up deleting other peoples accounts and nearly cutting off other peoples homes electricity. I also arranged for a smart meter and they went to a different address. They’re now trying to offer me an alternative date which is 4 weeks later.

2.5 years we've been with them and all went well until we bought EV car. At first all was well. Good tariff at 7p and reasonable app. Then the greedy corporate green eyed monster showed itself. The tariff doubled and the app shutdown and replaced with another. The app failed to talk to the car and so I cannot control charging at all and just to add insult to injury, because I'm not going through the app I get charged 25p. Customer service is slow and unhelpful. Do I recommend OVO? We change to Octopus in January. I can't wait.

1 more bad review amongst a thousand already bad reviews, but they clearly don't care. This company should be shut down. Made a £10 payment and my electric went off literally hours later, phoned the customer service line spent 45 minutes on the phone instead of accepting the payment reference number, for the £10? Made they were asking for screen shots of my online banking which is completely wrong!! Disgusting customer service from a Robot like lady called Lusanda today at 10:03am phone call made from Bristol. Disgusting customer service, had I not been working from home today all of my food would have had to have been thrown out from my fridge and freezer as Ovo have a stupid system on pay as you go where you have to physically go and turn your emergency credit on instead of it automatically coming on! To frightened to put any more money on my electric now incase it fails again!! Complaint to Ovo and the ombudsman will be incoming. Update: stupid response from Ovo stating it doesn't always make it automatically to the metre despite the fact I've had no issues in 3 years! Clowns.

Refund

Ive always found OVO staff helpful and friendly, as Sam was yesterday

While I had Boiler cover with Ovo I had…

While I had Boiler cover with Ovo I had problems with the Danfoss valves and Ovo sent out an engineer after I payed the £60 excess. Unlucky for us, was the fact we could be home when engineer came and we asked our neighbour to open the property so he can do the work . After he changed, allegedly both valves, one for ground and level 1 and one for 2nd floor he left stating he changed them both and tested them working just to find out today after months that the valve for 2nd floor is still the old one from 2016 when the property was built and first time sold I found out because is not working anymore and needs to be replaced and when removed the red sticker on the back states “Warranty Dec 16” So yes! Careful with engineers sent out by OVO! Keep an eye on them when doing work and always check the work they have done

Good customer service

Good customer service

App easy to use

The app is easy to use - can view and adjusts things myself easily without having to constantly call someone One flaw - Don’t like that they auto want to make decisions on my direct debit ( I wanted to be paying more to create more of a safety net of winter. They kept “auto” wanting to change my direct debit to half the amount which would actually put my in debt.

Some advisors are fantastic

I spoke with Natalie who was very helpful and got things sorted pretty quickly without any hassle. However, I cannot say the same for other advisors.