Pyramid Solution South East Limited t/a Pyramid Eco

The surveyor, that they sent to my property, damaged my wall, and brickwork. Following promises to remedy the damage, approx. 8 months ago, they had unresponsive and ignored multiple chasers in relation to this. After posting a negative google review, they engaged and promised to resolve matters, on condition the review was removed. After removing the review and attempted to resolve matters yet again, they became unresponsive once more! Avoid this company at all costs! Very unpleasant experience!

After months of research trying to find a trustworthy and knowledgeable company for external wall insulation, we were met with frustration at nearly every turn. Many companies didn’t respond to enquiries, asked for pictures of the property before offering basic information, failed to show up for appointments, or never followed up with quotes. Some didn’t even inspect the interior to assess the full impact of installing insulation. Our energy supplier was no help—they only offered funding for solar panels and couldn’t direct us elsewhere. The local council didn’t know how to assist unless we were in social housing. The whole process was confusing and disheartening. Eventually, we came across Pyramid, and the difference was immediate. Unlike others, Pyramid took the time to explain building regulations and how these changes could impact future property sales. They offered clear, comprehensive information and gave us tailored options suitable for our specific property—not just a one-size-fits-all solution. They were the only provider who prioritised safety over sales tactics. One other company continued pressuring us with discounts, despite offering materials similar to those used on Grenfell Tower—a serious red flag. Pyramid, on the other hand, made us feel confident and informed every step of the way. We truly cannot fault them for their professionalism and transparency. In a project as significant as this, safety and trust matter far more than just the lowest price—and Pyramid delivered on both

Such a professional and knowledgeable company. Will definitely use again and recommend. The mildew/damp problems we had on a rental property were inspected quickly. We were advised on solutions and after authorising works going ahead, the parts were ordered and a follow up visit to carry out all works was arranged. What also impressed me was that Pyramid Solution also took the time to educate our tenant on ways to avoid future problems that would probably not occur to most people to have such an effect.

DO NOT USE THESE PEOPLE!! I can only imagine the good reviews are fake because I feel like I’ve been robbed in my own home. Seriously intimidating, rude con artists who keep upping their price. Soon as the guy left we locked our door and took his reg number we felt that unsafe!!

Needed a toilet replacement Pavel sent a plumber who arrived on time took measurements. Installation was within a few days throughly professional and I was kept up to date. No issues would highly recommend them.