Use The Sun Ltd

We are very pleased with our system. HIES put us in contact with Use The Sun after our original installer went bust. Incredibly grateful to Use the Sun for stepping up to the task and also HIES for saving our install. The installers were thorough and professional from initial survey all the way up to installation. They helped to get all of our documents in order so that we could officially export our excess solar production. In summary, a fab install, great staff, great value and I'm more than happy to recommend.

It took Use The Sun four attempts to attend an appointment after being instructed by HIES to remedy a poor installation. Two of those appointments were missed without any communication, and they didn't follow up after the third time until I chased a week later. Then they erected scaffolding at my property without telling me, and without an appointment for either that or the work on the roof. The office blamed the worker that attended, he blamed the office. Clearly not a well run company. Couldn't recommend based on my experience. PS: The scaffolding is still up over a week later with no plan to actually do any work, or any idea given of when it will be taken down... Edit in response to the UTS reply: I have attached a drone image of the problem you missed. You consider there is "no fault" with that? Your negligence has meant HIES have refused to refit the bird guard. Oh, and I'm still waiting for you to fix the damage you caused to the roof 3 months later.

From initial phone call and site survey, to a fully running system with Tesla Powerwall in 2 weeks. Install was 2 days. All work was carried out by skilled conscientious workmen. My setup was a little different but Eddie worked with me and produced exactly what it wanted. The back office produced all the paperwork and certificates including the DNO for grid export. 100% delighted with everything this company has done for me. Finally their price was very much the best I had been quoted.

All the staff from start to finish have been wonderful. They have gone above and beyond to make sure we have been happy. Highly recommend

How do you get on with your neighbours?If you want to upset them, then these are the cowboys you need! They were at the property next to mine, and the van was blocking my drive, When asked to move it, he said you will have to wait a bit mate! Rubbish was thrown in my garden,and he was spitting all the time.There is so much more I would like to tell you about,all negative,but if i did it would be longer than WAR AND PEACE

Absolutely fantastic service from Use…

Absolutely fantastic service from Use The Sun with the installation of our PIV unit – it quite literally saved the day! Josh, the installer, was an absolute pleasure to have in the house. Even though there was a slight delay at the start because the unit hadn’t been delivered to the wholesaler on time (completely out of his control), he came back the very next day and couldn’t have been more helpful. Nothing was too much trouble for him. The reassurance and support I received from Eddie & the team throughout was second to none – professional, responsive, and genuinely caring. I wouldn’t hesitate to use Use The Sun again and would highly recommend them to anyone considering a PIV installation.

Hi to follow on from my recent revie

Hi to follow on from my recent revie, ive realised i needed a Dno certificate so rang use the sun and spoke to Lucy who was very helpful. She said they would sort the Dno out for me which was a life saver as i didnt even know what is was, thank you very much for your help, nothing is to much trouble for Use the sun. cheers

The installers were great careful clean…

The installers were great careful clean tidy and polite and Keeleigh was very helpful sorting out the certification for my solar system having been previously let down badly by a different company

A great firm.

I had a problem with the firm that put my solar in(went into administration), I got Use the sun ltd to put everything right am so glad I did.From the start to finish they were fantastic nothing was to much trouble very efficient , tidy and very friendly,the technician they sent Lewis breeze was fantastic knew straight away what was wrong and put it right I am so pleased with the work, I think use the sun have a star in Lewis, thank you very much😀.

Very difficult boiled repairs

Huge thanks to Martin and Keeley, outstanding service, Martin excellent engineer, informative, kind, clean and high standards of workmanship. Keeley for regularly checking in with me with such kindness and reassurance.