Eco Energy Ltd t/a Eco Energy

Avoid company . This company came and looked at my roof , agreed a price , there were a few issues with neighbours but all this was explained and agreed it wouldn't be a problem. Company said job would be complete within a month. Surveyor came a week late , all good. Company took a large deposit and a month passed with no correspondence so I called and called eventually got someone to be told jobs had ran on it would be another month . Again nothing , had to call and call and was told constantly someone would get back to me . Months of hassle . Eventually spoke to someone and was told that the job would need looked at again so someone came and added 2 Grand to the price and they would do it for an extra 1600. By this time I had lost confidence that they were a decent company so asked for a refund , again someone would call me back . Chased them for another 2 weeks phoning every day but no one called back . Eventually got them and it was refunded but asked to speak to a manager and again they would call me back , I'm still waiting . All in over 4 months wasted of my time and stress . So avoid this company if you can .

Rang me several times in one morning. I don’t live in Scotland or anywhere near it, kept calling me holly Mitchell? Vile attitudes on both people I spoke to. One of them screamed down the phone “HELP ME” and then ended the phone call? Have no idea how they’ve got my number but since I’ve opened my eyes this morning I’ve been nothing but harassed by this company.

Had a cold call from a angry call handler today who began shouting at me when I politely requested to stop calling my (NHS) work phone . Had already made the same request on multiple calls from same company. Unprofessional, rude and ignorant. would get 0 stars if it was possible

If I could give zero stars I would. I booked an appointment by phone with this company, they confirmed it by email and insisted that both myself and my partner were present as we both own the property. We rescheduled our work diaries to accommodate this and no one turned up! I emailed them to ask if they were still coming and got a call from a chap who said he had rung my number yesterday and I hadn't called back so he didn't come! He actually said "why did you not return a missed call"? Who rings a random missed call number when no message has been left? I asked him if he was joking and what sort of business plan was this? He said "goodbye, have a nice day" and hung up on me. Absolute joke of a company, complete time wasters, do not use!

After sales service is just non existant... been trying to contact Marc and the company for weeks to get advice and additional batteries as it appears the batteries supplied to us are obsolete. Installation was done March 2025 and happy with the solar panels and installation work, but just not the battery situation. Will the fact our batteries are no longer manufactured affect our guarantee?

Brilliant service from start to finish

Brilliant service from start to finish. Very friendly staff. Full day and couple hours following morning an that was the solars up and running and wall charger finished. Highly recommend. Thank you

The engineer turned up on time as…

The engineer turned up on time as informed. He spent some time re locating the equipment into our garage and not as originally discussed the attic. This made it easier to install the equipment. He was very helpful throughout the installation

I am generally satisfied with the work. Well done!!!

I am generally satisfied with the services provided by the company and would have no hesitation in recommending it to others. I found the company's work professionals to be punctual and professional, with agents patiently explaining all processes and waiting for clients to respond. I do not advocate the use of aggressive marketing tactics. It is a significant undertaking and requires a considerable investment of time to collate all the necessary information. The agent's role is to act as the company's representative and face. The agent arrived in a timely manner, was polite and patient, and understood the topic, answering all my questions, which was a crucial aspect of the service that I was looking for. Despite the ambiguity surrounding the commencement and conclusion dates, the work process was completed efficiently. I was somewhat concerned about the length of the installation process, as I had anticipated it would be lengthier due to the winter weather conditions. I was impressed by the efficiency of the installation team. I also had to redo the work, but I did not reduce my rating because there was no dispute. The engineers took responsibility for the initial misunderstanding and apologised for any inconvenience caused. Their actions demonstrated a high level of professionalism. The team displayed courteous and efficient work practices. In the event of any parts being missing, the issue was resolved promptly by visiting the store itself. I would also like to acknowledge the team members who made decisions promptly when they were running late and called to apologise. It is commendable that someone values your time. While the process was not without its challenges, effective solutions were identified when issues arose.

NON-STOP HARASSMENT - LEAVE ME ALONE!

No idea how this company got my details, but for the past 2 days I have had non-stop calls, despite the fact I have POLITELY explained my name is not Gavin and I'm not from London!!! The calls started yesterday (Monday) and it's only just Tuesday now - yet I have had 27 calls from them! The massive problem is, when I answer, explain that I never gave my details and then block the number - they call from a different one! And on a few occasions they have been extremely rude and aggressive, blaming me for not being Gavin?! What the actual fu....!! This is just HARRASSMENT at this stage and unfortunately my number is for my business so I can't just ignore unknown numbers as it might be to do with work. PLEASE STOP CALLING ME!!!!

We had our solar panels installed in…

We had our solar panels installed in November and the service was great! Micheal our sales rep was amazing, he explained everything to us and told us exactly what would happen. The installation was spilt over two days as the weather wasn't good but typical Scottish winter for you!