Watret & Co Ltd

3 years 7 missed appointments, today called 2.5 hours late cant find parts..... 90° copper elbow, avaliable in EVERY STORE IN UK NOW!! Called back 45 mins later sorry engineer is unwell he called in this morning so was never parts, absoute liars and they do this every year without fail! Bunch of liars and terrible service the only slight saving grace is the lady on the phone was very helpful and very apologetic even though it was not her fault directly !!! don't ever use this company go to a local one that is a lot more reliable!!!

My initial appointment was with Russell who checked with me. What needed doing and offered me choices of the type of boiler I would need. On the due date for the work to begin. I received a call from Russell to let me know that an engineer was on the way this was in addition to a text message that I had received to let me know. Mark arrived on time. Was friendly, thoughtful and efficient. All the work is done to an incredibly high standard and Mark went above and beyond by fitting my new gas cooker in addition to doing a complete change of radiators and the new boiler. I'm very thankful. You're amazing! Caroline

I am writing to express my sincere gratitude for the outstanding service I have received from your team. From the installation of my new boiler and radiators to the customer support throughout the process, my experience has been nothing short of exceptional. I would like to give special recognition to Simon, who single-handedly installed my new heating system. What a credit he is to your company! His professionalism, work ethic, and craftsmanship are truly remarkable—something I rarely see these days. I was particularly impressed by his punctuality; arriving early yet waiting in his van until his scheduled start time, a level of dedication I have observed even when he was working on my neighbors' properties. He was polite, meticulous, and left no trace behind apart from the beautifully installed boiler and radiators. Please pass on my heartfelt thanks and appreciation to him. I also want to commend Louise, who has been an absolute pleasure to deal with. Her friendly demeanor, in-depth knowledge of your engineers, and efficiency in scheduling appointments have made every interaction seamless. A special mention goes to Russell, who conducted my initial assessment. He was incredibly respectful of my home and engaged so well with my toddler, even with the constant interruptions! His patience and professionalism did not go unnoticed. And last, but by no means least—Andy! What can I say about Andy? He has been to my home more times than I can count, and I am convinced there is no issue he cannot solve. His expertise, professionalism, and dedication are unparalleled. While I am thrilled with my new boiler, I must admit I will miss his visits every autumn and winter! Overall, Watret, congratulations and well done for getting right what so many companies seem to get wrong these days. Your team embodies exceptional service, professionalism, and genuine care for your customers, and I am truly grateful.

I thought I was the only one that had an encounter with extremely rude woman who answers the call. Rude to the point that she hung up on me for being upset that nobody turned up to the emergency appointment (I have no hot water for the past 5 days and is scorching hot outside) that they have booked. In order to be home I have cancelled my train ticket as was meant to go somewhere and nobody came. The woman on the phone said engineer did come BUT there was a market and there was no parking! How can a tiny market on THE PAVEMENT be the reason for not turning up? Plus there is a car park right next to my house. Stop lying and take responsibility for your actions. To the rude woman on the phone, who by the way, when last year my heating stopped working and they fixed it after a week, told me I should have been prepared an have a heater - you lack manners and empathy. You are not people’s person and should get sacked ASAP and never work in customer service again!

The lady on reception is brilliant and Eric and Kai went above and beyond to ensure we felt comfortable and were happy with the job. They were friendly and professional and completed the job perfectly. They fitted radiators in both mine and my daughters room to a high standard. These were complicated jobs as the builders had actually plastered over the pipes! I would highly recommend them!

Awful service 11 missed appts!!

No calls, no shows, 3 years 11 missed appts and works not completed. Asked for a sat morning appt, said they dont do that, calls back 40 mins later and they made a acception for me..... no show and made appt for 3 weeks later without asking. Staff on fone done seem to care, when appt finally done engineer bad mouthed the company he works for and stated they lie most missed appts !! Not good company to instruct!!!

Excellent job by Eric Stephenson

Eric Stephenson visited the property twice. The first time was to diagnose the problem, order the relevant product/ parts, and ensure a temporary solution was in place. The second time was to replace the defective programmer. The new programmer is the same brand as the one we previously had, and allows me to time the heating for each specific day according to our requirements. Eric ensured that we would not be without heating whilst we were waiting for the new product to be received. Eric is personable, professional, and knowledgeable. He did an excellent job. We came home to a warm house. Thank you, Eric.

Fantastic job by Eric London

Fantastic job by Eric London

Arrived late, destroyed part of my kitchen, left without fixing the issue

My landlord had raised a call-out with this company for an emergency boiler repair. They were supposed to arrive within four hours but hadn’t shown up all day. A second callout was made via my landlord the following day and an individual named Michael attended at 13:15. This individual broke a section of my newly renovated kitchen, and still did not fix my boiler issue. I am now left in a worse state than before he arrived. I will be filing a formal complaint with this company.

What an absolutely useless &…

What an absolutely useless & inconsiderate company. Asking you to wait in all day & not turn up. I have had them visit my NHG property numerous times since December 23& as of today 9th of January nothing is resolved.The couldn't careless attitude of the staff is truly disgraceful. They send a gas engineer even though there is no gas at the property & all but said fix it yourself. Avoid at all costs