Better Planet (UK) Ltd

Better Planet were excellent: Very good preparation and effective installation in December 2022 by courteous staff well managed by Stephanie and Tomas. They were particularly helpful in our response to unreasonable strictures about noise from our local planning department. The system is very quiet and we don't think our neighbours have heard it at all. My wife still loves it three years later.

I have just had a solar PV system with battery installed by Better Planet, and I can recommend them very highly. I chose them because they were local to me in Hertfordshire, and although we got off to a slow start, they proved to be a very professional and responsive supplier. Despite the current problems with the international supply chain, they managed to install the system with very little delay. Stephanie, the installation co-ordinator, did an amazing job in sourcing the panels, inverter and battery, and Mark and Peter managed the installation perfectly; even providing help and support with the app that controls the installation. The system is now running well, and performing as expected.

We were recommended to Better Planet by friends nearby as a family firm with great customer service. They were right. From Oliver’s initial visit to Peter’s careful survey and Thomas, Tom and Peter’s installation it could not have gone more smoothly. Jack and Stephanie visited as well. A totally professional and integrated family firm. All the members of the team were a pleasure to have in the house. System working very well. Thoroughly recommend.

Awesome Ground Source Heat Pump installation by the Better Planet team. Really impressed with the team, both exterior and interior - Dedicated, friendly, professional - an absolute joy to have them onsite. Amazed at the speed with which the whole project was completed - 3 weeks. Project was managed flawlessly by Stephanie.

We decided to make our contribution to the global fight against climate change by replacing our gas boiler with an air source heat pump (ASHP) for heating our home and domestic water. Being a novice in this technology we had to learn and educate ourselves on this method, thankfully many official sites provide enough information for this. We contacted Better Planet company in between 4 other installers, including big electricity providers that are also operating in the ASHP installation business. The reason we selected Better Planet is because they were the only company with a well informed and rational proposal for our home which is slightly more complex than average The complexity stems from the fact that we already have a Solar Thermal system to heat our water (installed more than 15 years ago) which is providing a descent service in covering 3/4 of our hot water needs so, we didn't want to abandon and decommission it. The engineers of the company accepted the challenge to combine both ASHP and ST systems in one hot water cylinder The experience was fabulous! First a heat loss survey assessed precisely the heating needs of the house. After a few exchanges to understand the technical challenges, we concluded to the most appropriate system well adapted to the heat loss survey and not oversized. This is actually an essential part of the project if one wishes not only to heat the house well but also economically. For this reason, proposing at the start of the conversation a heat loss survey should be considered as a mark of quality of the company! During the installation which took approximately one week we have been amazed by the technical expertise, experience and professionalism of all the engineers and technicians involved. It is so comforting to see people think first and make a well-informed and common-sense decision before acting! And always consulting with us with a level of communication adapted to our understanding (from both office and field personnel). The final result looks like a piece of plumbing art, heating perfectly and constantly our house effortlessly and efficiently. Thank you Better Planet! We need serious companies like you to convince more people to make the so much needed leap to an ecologically sustainable future. Wish all success Emmanuel Xystrakis and Efterpi Papouli

Hard-working team!

After much research into companies, I trusted only one, and I’m very pleased with it. The heat pump installation was carried out by Better Planet’s hard-working engineers! The team did an excellent job from start to finish, especially with their outstanding time management — completing everything smoothly ahead of Christmas, which made a huge difference for us and our littles. They were professional, well-organised, and clearly experienced, keeping us informed throughout the process and ensuring the installation was done to a high standard. The site was left tidy, and the system has been working perfectly since. Overall, a fantastic experience — I would highly recommend Better Planet to anyone considering a heat pump installation. Thank you from my heart for bringing warmth to my house on Christmas!

It has been very difficult to get…

It has been very difficult to get someone trust worthy to help with my NIBE appliance and better planet have been very helpful with that. They have been very professional and knowledgeable

The sun always shines in Watford

Better Planet have installed 12 solar panels which are now kicking out power for the home, the car and the national grid. We have been impressed by their attention to detail and care in installation.

Top class family firm, great product, great installers, great customer service - what’s not to like!

We were recommended to Better Planet by friends nearby as a family firm with great customer service. They were right. From Oliver’s initial visit to Peter’s careful survey and Thomas, Tom and Peter’s installation it could not have gone more smoothly. Jack and Stephanie visited as well. A totally professional and integrated family firm. All the members of the team were a pleasure to have in the house. System working very well. Thoroughly recommend.

A highly professional and no nonsense company

The installation team from Better Planet made preliminary visits to explain the heat pump process. On the day of the installation 3 men with different tasks completed the entire job with coordinated efficiency. They were friendly, conscientious and happy to answer all our questions about how the heat pump works, its relationship to the underfloor heating and how we manage the controls. The new house we're building warmed up over the Christmas period and has stayed at 21 degrees ever since. In early January the team returned for the formal commissioning and handover. We chose this company after receiving 5 other quotes but chose Better Planet because the sales team headed up by Oliver Larson were clearer, better communicators and easy to reach by email and phone. Another big advantage for us is that their offices are based nearby this avoiding problems associated with companies that appear to be local but are in fact headquartered miles away. Give them a go, I'm sure you won't be disappointed! John (near Hertford)