UK Energy Management Group Ltd

We had our insulation done around 3 weeks ago, Only to find once work was completed carpets to be found cut short, blinds were put up with 6" nails. The father and son team were nice guys, but some off there work is a bit to be desired. 1 of the vents in the window is missing, things were broken and never said to us..the painter has been in and found some of the plaster work not 100% and him being a plasterer also, has had to even out and sand down a lot of f the work. After all that big difference in the house after in being insulated, just a shame about some off the poor workmanship. Electric sockets not put in straight skirting board 10ft put on with 2 nails.

UKEM arranged a plumber to install a Hive system, All was OK until Darren asked for a utility bill, I am a disabled man in my 60's I had a look but the only thing I could lay my hands on was my pension fund letter, Darren wouldn't accept that so I said well put things back how they were and I will make another appointment for next week, Darren then told me he couldn't do that so I asked him to get his things together and leave my property, this is when he just stud there saying I can't, I repeatedly asked him to leave to the extent I was in front of him and then his words were you have picked the wrong person pall and then shoved me to the ground Darren should not be allowed to enter people's property he is a dangerous man The injuries I got was a 3.5 inch bruise on my head bruising to my right hip and left and right side of my shoulders. NOT TO BE TRUSTED, I have lost all confidence with this company.

Stay away from these folks! Took days off from work for the given appointments twice but was told last minute that guy had phoned in sick and then on second ocasion apparently had to see doctor last minute. They use cowboy contractors who will do more damage to you property than any improvements. Firstly the guy who did drilling for the extraction fan couldn't line it up properly something on which I'd have done a better job myself. Secondly the heating controls installed stopped working after 2 weeks and no heating at all, upon speaking to them was told by installer "it wasn't his problem". Then I was given an appointment for the redemption of the wall drilling fault, took day off from work but no one showed up with no contact either. Not helpful at all is you got any issues with the substandard work in the first place. Absolutely pathetic company.

The guys who put up the scaffolding (company owner’s name is Ricky) around the conservatory in preparation for cavity wall insulation to start tomorrow, were absolutely fantastic. They’ve done a fabulous job and were lovely with my next door neighbours too as they needed access. Thank you to both of them. Tricia In addition, I’m writing to say a big thank you to Dean and Mark from UK Energy Management, who have worked so hard nonstop from 8am until around 4pm. They’ve thoroughly surveyed the property and carried out all the necessary building work for the next stage of the cavity wall insulation. In addition, they’ve clearly explained everything to me and nothing has been too much trouble for them. They have done an outstanding job and left the house and outside clean and tidy. I’m extremely impressed and would like to express my gratitude to both of them. Thank you so much again. Tricia

Don't trust I tried calling to discuss the installation of the extractor fans the kitchen extractor is ok but It lets cold air in(draught) it needs a non return air system fitted,I will to photo of the wiring (trunking) and the white frame has some gaps or missing sealant in certain areas, which could be a source of drafts or moisture ingress...a rite mess.. the bathroom extractor is not quiet it is constantly buzzing even when the red light goes out.i have to try and switch it off at the plug But the plug is so high it's about 10 ft and I think it should be a lot lower..and the switch not fitted very well.. IAM still not happy with the window vents, there's no point in me sending photos of them because they look ok but they do not work correctly even when closed they are draughty.i Wii take a video and put a feather it front of vents. the hive system is really nice but the hive app on my phone won't connect to the internet through the WiFi. Following a full investigation of the details provided and our internal records, including a review of the installation evidence, we can confirm that the trickle vents were fitted in accordance with ECO grant compliance requirements. We also note that the ventilation was correctly connected following the electrician’s . Based on these findings, we have concluded that no further remedial action is required in this case. Therefore, we will not be taking the matter further. We understand this may not be the outcome you were expecting, but please be assured that your concerns were reviewed carefully and in accordance with our complaints process. Next Steps and Escalation Options: If you remain dissatisfied with the outcome, you may choose to escalate your complaint. For ECO-related works, you can contact: Ombudsman Services: Thank you again for raising this matter. We value your feedback and the opportunity to review and improve the service we provide.

All you guys have been very helpful

All you guys have been very helpful. Headoffice staff good contact

Excellent

Prolec. Did a n excellent job and I’m very pleased with the outcome.

Lee and Shaun were amazing

Lee and Shaun were amazing, great experience from start to finish. They done our cavity and loft insulation and must be the best installers at this company. True masters of their trade. Would highly recommend.

Had John and Lee do loft insulation and…

Had John and Lee do loft insulation and ventilation very professional and friendly service tidied up after themselves very pleased thank you very much Tidied

Had John and Lee done my loft today…

Had John and Lee done my loft today polite helpful clean and tidy quality lads would definitely recommend these guys