Otter (South West) Ltd (Otter (SW) Ltd)

Fantastic service from Otter South West Ltd. Prompt and professional attitude from Andrew and the team, with the attention for detail. Great communication from the back office staff and in particular Michelle who helped me with my enquiries. I Would highly recommend this company and will look to use again for future projects.

Great service and amazing staff. We needed some urgent work done on our heating system and they were outstanding throughout. The engineer took time to explain exactly what the issue was and what was needed and provided a number of options to resolve. The work was completed and we couldn't be happier with the service we received. Top job from this company, would highly recommend.

Otter were very prompt with paperwork and quote delivery after our initial enquiry. They answered our questions regarding the process and the installation. This was done by phone calls / texts after receiving quotes. Tom (the installer) made himself available for a call with our building contractor to work through the installation and how best to work with the roofers. All was agreed and this plan was stuck to during the works. By way of a reference, we were provided with a customer who had similar works done. We were able to contact them and they too had no issues with the works and service given by Otter. Both installers worked tirelessly to complete the project and ensured it was done to our satisfaction and that we understood the system and how it worked. Both were very personable and well presented. Tom did exactly what he said he would regarding the installation and kept to the agreed schedule. He gave us a very good introductory overview of the installation and our duties insofar as maintenance goes (albeit minimal). Overall, I found Otter to be a very professional company and would definitely recommend them.

The team at Otter have been excellent, professional, and hard working throughout. I would thoroughly recommend them.

Excellent service from an excellent business. We had a plumbing issue which required urgent assistance and Otter could not do enough to help - they responded immediately and had the fault fixed within hours. Friendly helpful staff, what's not to like! Highly recommend.