Optama Ltd

Here’s my honest review. Heat pump install and internal wall insulation. The communication within Optama is almost non existent. Something is seriously wrong at a high level. Excuses are made as if it’s our fault that they cannot meet agreed terms. We got the ball rolling in early October with a quote. We essentially didn’t hear from anyone for weeks after that. It was like pulling teeth to even get the job started. Finally they began mid December. Then, our Heat pump install was delayed by over a month - they blamed everyone except themselves. Mid install they were sending workers to other properties rather than finishing our job. Left us freezing cold for weeks in the middle of winter. Gave us small temporary heaters that racked our energy bill up to over £1000. Left our house a mess and did damage that was left for weeks without fixing. Internal wall insulation done poorly, walls are wonky and not straight. The vibe is clear from a top level: money comes first, service comes last. I would not recommend using them to anyone.

Waste of time been waiting 2 months for a call back to have home assessed for air source. I've contacted them numerous times, each time "someone will call you back" which never happens. Don't waste your time.

A whole team working great together. We were impressed from the initial consultation to the final dismantling of the scaffolding a couple of days after our solar panels were fitted. Optama's efficiency and customer care, communication and after service heartily recommended. And at an excellent cost as well.

From being to the end what a fantastic company. Quick efficient and helpful and the lads from the 2 plumbers to the lad that fitted the insulation to the team that fitted my solar panels, they were neat tidy and helpful and nothing was to much bother to explain or demonstrate how thing worked. Including the women in the office who continually were checking I was happy with how things were going ans answering any questions I might have. Can not recommend this company highly enough.

Optama has done a great job in installing solar panels and battery system . Starting with Andy, Who did the survey and explained the entire installation process . Then the installation team who arrived on the promised day and completed all the work in good standard , Finally office staff Cheryl who helped me with all the post installation documents/paperwork/certificates/warranty docs. Overall I am very happy with their service , I hope they continue to provide the same level of customer service throughout the warranty period , which is were majority of company fails to do.

If you don’t qualify for a grant don’t expect them to tell you.

Laura from Optima sent out a surveyor they said we might be entitled to government grant. Surveyor was lovely. He was in our house for over 1 hour. He said he would let Optama know his findings and they would be in touch. Laura rang to say they would be in touch to discuss. We were told by the surveyor to expect an energy report at the very least. The company never got back to me to advise if we were getting the grant. I can only assume after several attempts to contact them that we weren’t accepted for grant. We didn’t meet the criteria. That’s 5 months now.

I cannot praise Optama and its work…

I cannot praise Optama and its work team highly enough. Many thanks to Linda, who managed the project, always cheerful and encouraging. Gillian, Cheryl and Lyndsay were patient and supportive throughout. The work team really were second to none.Each hard working, polite and reliable.All boxes and waste materials were cleared away at 8am the following morning. Thank you to all, brilliant!

Well done OPTAMA

From my initial meeting with Karen and subsequent discussions with Linda, Lorna,Gillian,Cheryl,and Leigh they were very professional in dealing with all the applications that was required for my installation. The installation team were very skillful in their workmanship and dealt with any problems that occurred. From first meeting to complete installation took less than two months to complete . Well done team OPTAMA. PS forgot. Surveyor Jim Paton.

thank you Optama ……

Can’t thank Optama enough for the help in getting my solar energy system installed. Have to mention Linda who was both helpful and diligent in managing the project. All trades were hard working and efficient, I strongly recommend this company .

Cannot praise this company and their…

Cannot praise this company and their workers enough. Efficient , on time, kept us informed about how the job was progressing. There was no slacking . They all worked very hard. They tidied up after themselves worked around us and were good with our pets . All the old heating equipment was taken away. Of course it was a bit chaotic as it was a big job but optama made the whole process as smooth as it could be.