Kings & Barnhams

I posted a review complaining of poor service from Kings & Barnhams, as the engineer they sent out did not know how to fix our alarm system. To update: a week later, after my review, another engineer came out after a phone call from the services manager, asking about our alarm system. This time, they sent someone prepared, with instruction manual for our system. Stephen was very professional and polite, fixed the problem quickly and left us his direct contact details in case we needed his help again, with no further charges. Thank you Stephen, much better service Kings & Barnhams!

Always good service from K&B, our electrical problems were sorted out quickly & efficiently with a smile

Always wonderfully reliable service

Always wonderfully reliable service. Would not hesitate to recommend.

Fabulous customer service

Fabulous customer service. James went well beyond the call by making not only a home visit to my 93 year old Mum to resolve a phone that had stopped working, but by arranging BT to visit on the same day when he worked out the problem was with the line not the phone. Highly recommend. Thank you.

Responsive to an urgent need

I needed urgent action before I could let new tenants move into one of my properties. The K & B admin staff went above and beyond by rearranging the engineers' schedules so that I had an engineer on-site within 24 hours, enabling the tenants to move in that same day. Excellent customer service.

Gross negligence by kings and Barnham

Kings and Barnham installed my alarm system and were employed on a maintenance contract at my house from 2003. In 2020 for no reason they cancelled my contract without informing me so I had no idea I was no longer covered until I phoned them to book a maintenance appointment. All the staff in the office were completely unapologetic about this situation, difficult to deal with and unhelpful. Meanwhile my household insurance has been invalidated for the last five years. Very very disappointed in a firm that has a good reputation and I had always trusted with my security. Shame on you Kings and Barham this is no way to treat your loyal longterm customers. It seems your only explanation is that you changed your IT system!

I have used a King’s and Barnham for…

I have used a King’s and Barnham for the last 10 years. I love the way they work. You pay for what you need/ use so no huge costs. The staff, engineers are so helpful and friendly. They are elderly conscious so understand how we may struggle with tech. Fantastic company.