British Gas Social Housing Ltd

Spent over an hour on the phone getting passed to several people, they changed my meter to pay monthly without my permission!! It's been changed back to pay as you go top up, but got to wait 30 days for it to be back to the way it was,!! Now im stuck with a direct debit of £60 due tomorrow after getting reassured that nothing would come out till January this phone call was ""recorded for training purposes "" you cam listen for your self he stated nothing will come out tomorrow outnof order, also stuck with 1.00 on the gas would I put the emergency n as normal or would I just put the heating on without it going of who knows I dont because this is not what I wanted in tje 1st place you did this on your own account I never asked for a monthly plan nor did I ask for it to be changed unacceptable and not even a sorry I do how ever have an email black and white saying you take responsibility but thats it absolute joke

They don't even verify details for creating accounts. Somebody used my details to create an account and I received a letter that I am owing money to them for a gas meter. When I talk to them to remove this bill from my name they started asking to provide an agreement. I am a international student and lived at my family friends and just used that relevant address in Manchester for 2months. Non of there email addresses work or monitor emails. I am in a great trouble. If talk about there operators, they don't cooperate, One of them said that she has filed my case for escalation and submit a complain as well but still not received any email or phone call. I don't know whom should I talk to, I really dont know. Being an international student I am in a great stress, all the time searching for some contact or email which could be helpful. My assessment are due and I cannot focuss on my studies.

If I could give zero stars I would! Ripped us off throughout our contract, we decided to switch as we were sick of being ripped off, switched and cleared our final balance and then they randomly billed us after our switch even though we hadn’t been with them for ages, we refused to pay as there was no proof we owed money so they sold the fake debt to to debt collectors! Criminals and extortionists! Please avoid this vile company completely!!!!!

British gas came to the house to fix the outside light (we pay a monthly service plan/insurance policy,), they refused to fix it, because the lighting ring wasn't earthed. The house (bungalow) was built in 1965, so earthing the lights wasn't required by regs at that time. He said he could return later that week, in order to quote for upgrading the lights to earthed. He came and took just under 2 hours to do the QUOTE, he charged £360, FOR THE QUOTE itself. The quote for the work was ,£6350, to rewire the lights , NOT the sockets etc, just the lights. IN A BUNGALOW with good loft access. There is 8 rooms. The labour was 2 men, at £550 per day for 4 days. So 8 "man days," basically meaning 1 man would effectively take 1 whole day to do each light! They also insisted we have a new consumer unit because "there wasn't enough spare space on it".He also insisted that each switch would probably need external trunking down the walls, which of course is ugly. Just out of interest, I asked a local independent electrician to come and take a look, he did a FREE quote, which came to £600, materials included. With the cables INSIDE the walls, which he told us, already had conduits in! So TEN TIMES cheaper, and the existing consumer unit has 3 spare spaces on, so perfectly acceptable. This is just a warning, to vulnerable, naiive people, that you could very easily, be paying TEN TIMES more than you need to.

British Gas treat you like utter garbage. Something they’d scrape off the bottom of their shoe. They’ve been added ‘missed payments’ to my credit file for over 2 years. When I couldn’t get a loan for a much needed car, Equifax informed me these defaults were the cause. British Gas lied and ignored my complaint. Since found out they commonly do this when you pay via the app. Vile company. But there again you can be when you’re untouchable .