Infinity Renewables Group Ltd

My experience with Infinity Renewables has been consistently disappointing. The most serious issue was the original installation, which was carried out to a substandard level and required a complete refit. Tiles were broken, wiring and conduit were left untidy, and the work appeared rushed (the roofer had a party to attend that night). Even after the refit, issues remained: my roof was left with slipped tiles and daylight visible through the loft, the marks you can see on the tiles are where the roofer either wiped his hands to get rid of the glue or was on his shoes, also note the mismatched tiles on my brand new house, the backup system wasn’t commissioned correctly and resulted in an engineer from Bexie attending - Infinity hadn't toggled the switch for the backup to work. I also discovered errors in my contract and EPVS validation paperwork. When I provided feedback through EPVS, I received an inappropriate text message from a member of staff, which I found unprofessional. Another serious issue was the incorrect commissioning documentation submitted to the DNO. For several weeks I was told this could not be changed, and only after escalating through the finance company, MCS, and EPVS and issuing a formal 7-day letter did Infinity Renewables resolve it. To their credit, the company returned to repair my roof on 22/08/2025 and again on 30/09/2025, and they provided two additional solar panels and a half-price battery as compensation. I gave them a draft of this review, I was contacted directly by James at Infinity Renewables who assured me that my experience had been taken seriously, that staff training had been implemented, and that I would have him as my direct escalation route for any future concerns. Unfortunately, since then I have experienced further documentation errors, and the promised escalation contact from James has been unavailable and unresponsive. Despite assurances of improvement, the same issues with accuracy, communication, and accountability continue to recur. My confidence in the company has therefore declined further. While they eventually resolved some of the earlier problems, the repeated mistakes and lack of reliable aftercare demonstrate that the underlying issues have not been properly addressed.

I have had nothing but issues with this company. They sold me solar panels and said it would take 2 weeks, it took them over this and eventually arranged for the scaffolding, who arrived the wrong day and had to return. They then took a long time in removing the scaffolding, plus the dongle didn't work and they then had to arrange to come back and fit it. Although they sold me an offer that British Gas and HIVE were offering as I already used HIVE and BG. I am still trying to get this sorted, and now Infinity say its not up to them to sort. I have checked with Citizen Advice and in fact they are wrong, the contract is within Infinity/HIVE, they sold me the solar panels with the tariff and its up to them to sort, the deposit was paid to Infinity, or I can state they are in BREACH OF CONTRACT and it is up to them to resolve or in fact as they are in breach of contract, I am entitled to cancel the contract. It is now 2 months since this was ordered. Even though I smartly took a 0% loan to ensure this would support me, and paid the deposit by Credit Card. I have supported infinity where I can chasing BG, but this is still not sorted, but as far as I am concerned Infinity sold the solar panels and tariff to me, not HIVE or BG. I have contacted Citizen Advice and Trading Standards will be informed by CA and I will recommend personally not to use this company. As Infinity now say I am wrong for not signing the document to the Loan Company to say all is in order so they would pay Infinity, but as Its not all in working order, I am not getting the tariff I was offered by Infinity, nor can I sell the electricity to the Grid, therefore this is costing me money instead of saving me money. I DO NOT RECOMMEND THIS COMPANY.

Infinity installed the home solar battery neatly in a porch by our kitchen door. The Inverter is installed above it. The team were polity and friendly and didn’t mind our dogs trying to help. There was no mess. They showed us how to use the app (there is nothing we need to do). We now enjoy the electricity storage from or=ur solar panels.

Company lies to its customers from the offset. Subcontractors carry out the fitting of the solar, not an in house team. If you can’t trust them to be truthful with that, what else will they be lying about

Infinity installed our solar panels through the Solar Together scheme and they were excellent. Great comms. Great kit. Nice people. Will defo come back to them when I want to add a few more or a battery!