GU Solutions Ltd

GU Solutions installed an EV charger in February 2025. The charger worked as expected for over six months but then started to apply only approximately 50% of the charge requested. After carrying out some preliminary checks to prove the car was not at fault, I contacted GU Solutions as the charger was still under warranty. I am pleased to be able to say that a quick and positive response was received. Gary contacted me by telephone and we talked through the issue. He then visited my house to test the charger and concluded there was potentially an issue with either the charger, or more likely, an update to the App or firmware that had affected its performance. He contacted the charger manufacturer and they provided some advice. The problem has now been resolved and I commend GU Solutions for the manner in which they addressed my issue; it is good to know that customer care is a trademark of the companies ethos.

Fantastic service from all the team at GU. Appointment setting was a smooth and efficient process and the electricians who undertook the work at the house were consistently friendly and helpful, with a great end result. Thank you!

Great customer service from the ladies in the office, especially Jess who worked hard to arrange a suitable date with my tenant, for the work to be done. Very professional electricians who completed the work. Everything went smoothly and we’re very happy with the results.

We’ve had the pleasure of working with GU Solutions for over 12 years, and their service has been nothing short of outstanding every single time. From the initial quote to the final completion of work, their professionalism and attention to detail are consistently exceptional. Every member of the GU Solutions team is not only highly skilled and knowledgeable but also incredibly friendly, helpful, and trustworthy. Their presence on-site is always a pleasure, and they bring a level of expertise and reliability that gives us complete peace of mind. We highly recommend using GU Solutions.

Excellent service sorting the electrics in our house. Really pleased to have found a reliable, trustworthy electrician company. Excellent service and would recommend. Thank you Gary and team :)