Happy Energy Solutions Ltd

would appreciate people who do work in my attic not to go through my bags! my bridesmaid dresses are all over the new installation that has been put up there which has obviously just been thrown about!! and all my Christmas decorations has been chucked to the back of the attic! which i asked them not to do. i offered to bring it down but as it was only a few bags they said it would be fine. all my stuff has been carefully placed in my attic so I physically wouldn't have to climb in now I can't reach anything without climbing in there!!

This organisation are time & money wasters. No doubt someone is getting rich quick but they are not helping the vulnerable to have warm homes. Applied to them for grant in February, they responded with emails & sent an assessor out for half a day to consider what could be done to heat my home. I have heard nothing since. They do not answer phone or respond to emails. I feel scammed! They have all my personal data & have been inside my home I am now concerned about their rationale for investing time & money but take it no further.

Contacted this 'company', in early 2022, to see what energy saving materials they could install in my home. All sounded quite positive initially, and they sent someone out to do a whole house survey at the end of April. The surveyor told us it would be about 12 weeks before we'd hear from Happy Energy, regarding any work they'd do on the property. Since the date of that survey, we've heard nothing from the company, and I've tried emailing them several times, and when you phone them, all you get is a recorded message! What a complete bunch of Strokers! Seems like other people have gone through the same frustration with 'Happy Energy'! AVOID like the plague!

This would be 0 stars if the option was available. Came on the 25th July to lay loft insulation in my elderly mother's home and things were taken from the loft. Bags were clearly opened that were previously completely full and cable tied closed together, now some of them the cable ties have been cut off and are half emptied, shame on the installation team involved 😠

Wasted a morning off work to have a survey done for a new boiler. The gas man who condemned my boiler recommended them. He said they dealt with grants and I might qualify for something towards the cost, even though I work full time. I knew I was going to have to pay money towards it as I have an old back boiler, so a new one would need to go in a different location. The chap who did the survey clearly wasn't happy with my plans to want it in the bathroom - the airing cupboard was his preference! I'm sorry - but if I'm paying, then I'll have it where I like thanks 🙄. They also did a quote for loft insulation at the same time. This quote I received quickly, but I had to ring them to chase the boiler quote. It was then that I was told the rules had changed and now it was a requirement that underfloor insulation was in place (this was not mentioned in the initial consultation) to get any kind of grant towards the cost. I was told they could send an email to double check this information though and that they'd get back to me. That was 2 weeks ago now. I've been without a boiler for a month so have booked an installation with another company.

Lack of transparency and honesty

After 10 months of delays, Happy Energy cancelled our ECO4 application over the phone today without giving a proper reason. They refused to confirm the reasons for the cancellation in writing until further notice. We are fully eligible with an EPC rating E and meet all criteria. We have a disabled child and no heating. It’s getting cold and we’ve wasted nearly a year. Throughout the process, emails and phone calls went unanswered. They refused to engage with our freeholders and their workings are not transparent. Constant delays and being messed around. These are not the people to be working with vulnerable families. Beware.